Real Estate Customer Service Representative (CSR)

Job Description

🏢 Job Description: Real Estate Customer Service Representative (CSR)

Position Overview

The Real Estate Customer Service Representative (CSR) serves as the first point of contact for clients, prospects, and partners. This role is responsible for handling inquiries, providing property information, assisting with documentation, and ensuring a seamless customer experience throughout the real estate transaction process. The CSR acts as a bridge between clients and the sales team, maintaining professionalism and empathy in every interaction.

Key Responsibilities

• 📞 Client Communication
• Respond to phone calls, emails, and chat inquiries regarding property listings, availability, and services.
• Schedule property viewings and coordinate with agents or brokers.
• 🗂️ Documentation & Records
• Assist clients with completing forms, contracts, and other real estate documentation.
• Maintain accurate records of client interactions and transactions in CRM systems.
• 🤝 Customer Support
• Provide guidance on property purchase, rental, or investment processes.
• Address client concerns and escalate complex issues to the appropriate department.
• 📊 Sales Assistance
• Support the sales team by preparing client presentations, property details, and promotional materials.
• Follow up with leads to ensure timely communication and conversion.
• 🏡 Market Knowledge
• Stay updated on property listings, pricing trends, and real estate regulations.
• Share relevant information with clients to help them make informed decisions.

🎓 Qualifications

Education & Experience

• Bachelor’s degree in Business Administration, Marketing, Real Estate Management, or related field (preferred).
• At least 1–2 years of experience in customer service, sales support, or real estate industry.

Skills & Competencies

• Excellent verbal and written communication skills in English (Filipino proficiency is a plus).
• Strong interpersonal skills with the ability to build rapport and trust with clients.
• Knowledge of real estate processes, property documentation, and industry terminology.
• Proficiency in MS Office, CRM platforms, and digital communication tools.
• Ability to multitask, prioritize, and work in a fast-paced environment.