Polish Customer Service Representative – Remote (Greece)

Job Description

Our client, a leader in the consumer electronics industry, is looking for dynamic, customer-centric professionals to join their remote team. If you're a native Polish speaker with excellent communication skills in English, we want to hear from you! This is an excellent opportunity to be part of a growing company that offers a fantastic work environment and plenty of room for personal and professional growth.

Location: Remote – anywhere in Greece
Salary: €1,100 gross/month + productivity bonus up to €150
Salary after 3 years: €1,150 gross/month
Training & Work: Fully remote, from home
Training Duration: 11 full working days, fully paid
Additional pay: Sundays and public holidays +75% per hour, night shifts +25% per hour

Key Responsibilities:

• Provide outstanding customer service via phone, email, and chat, addressing customer inquiries and concerns with professionalism and empathy.
• Assist customers with product-related issues, troubleshooting, and warranty claims for consumer electronics.
• Provide clear and accurate information about products and services to help customers make informed purchasing decisions.
• Resolve customer complaints effectively and efficiently, ensuring a positive customer experience.
• Collaborate with team members to identify and escalate issues when necessary to maintain the highest service standards.
• Participate in regular training and feedback sessions to enhance product knowledge and improve customer service techniques.

Required Skills & Qualifications:

Language Skills:

• Polish (C2) – Native-level fluency.

• English (B2) – Intermediate communication skills.

• Strong verbal and written communication skills.

• Customer-focused with a passion for providing excellent service.

• Problem-solving abilities and a proactive attitude.

• Ability to work well in a team environment while taking ownership of individual responsibilities.
• Prior experience in customer service or a related field is a plus, but not mandatory.

Compensation & Benefits:

• Base Salary: €1,100 gross/month

• Productivity Bonus: up to €150 (based on target achievement)

• Paid training

• Professional growth and development opportunities

• Supportive, inclusive remote work environment

Additional Benefits:

• Health care benefits and numerous other discounts for products and services.
• Professional growth and development opportunities within a global, innovative company.
• Free online Greek language courses to enhance your cultural experience and language skills.
• Access to state-of-the-art premises with a great working environment, including relaxing break areas.
• Be part of a company certified as a Great Place to Work, promoting diversity and inclusion.
• Special events, community involvement, and social responsibility initiatives to participate in.

Relocation Packages (Choose your plan)

To support your move to Greece, we offer two relocation options:

1. All expenses covered – flight ticket, hotel accommodation upon arrival, and real estate agency fee

2. €250 relocation allowance + real estate agency fee – ideal if you already have accommodation arranged

Why This Job Stands Out:

Remote Work: Work from the comfort of your own home in Greece, while staying connected with a dynamic, collaborative team.

Training & Development: Full paid training and continuous learning opportunities, ensuring you are always growing in your role.

Company Culture: Join a company that values diversity, inclusion, and work-life balance.

Performance Bonuses: An opportunity to earn additional income based on your excellent work.

Hiring Process:

1. CV submission

2. Language proficiency test (Polish & English)

3. Interview