Czech-Speaking Technical Support Specialist (iOS Tier 1)

Job Description

Join a premium global technology support project focused on supporting users of a leading mobile operating system and smart devices. This Tier 1 technical support role combines customer care excellence with advanced technical troubleshooting, offering a structured environment, strong onboarding, and long-term career growth. You'll work with modern tools, clear workflows, and an international team delivering high-quality user support.

Location: Remote from anywhere in Greece
Optional: Hybrid access to a modern office in Athens
Start Date: 3 February 2026
Schedule: Monday–Friday | 09:00–18:00

Your Responsibilities

Provide high-quality technical support via phone and digital channels
Troubleshoot iOS-related issues (software, devices, settings, connectivity)
Guide users through clear, step-by-step solutions
Escalate complex cases following defined technical procedures
Accurately document cases and resolutions in internal systems
Deliver a premium customer experience aligned with high service standards

Language & Skill Requirements

• Czech: C2 / Native level

• English: C1 (used for tools, training, and internal communication)

• Technical Level: Advanced (strong familiarity with iOS / smart devices)

• Strong communication, analytical, and problem-solving skills

• Customer-oriented mindset with attention to detail

Salary & Compensation

• Base Salary: €1,300.72 gross/month

• Performance Bonus: Up to €250/month, based on KPIs

Additional Pay (for Greece-based projects):

• Sundays & public holidays: +75% per hour

• Night shifts: +25% per hour

Training & Onboarding

• 3 weeks of fully paid training

• In-depth onboarding on tools, systems, and workflows

• Ongoing coaching and quality feedback

Relocation Support – You Choose

We make your move to Greece easy and stress-free:

Option 1 – All expenses covered
Flight + Hotel stay + Real estate agency fees

Option 2 – Flexible relocation package
€250 relocation allowance + Real estate agency fees covered

Whether youre traveling by car or arranging your own stay, weve got your back.

Work Setup & Benefits

• Remote work (WAHA): From anywhere in Greece

• Optional hybrid access to a modern Athens office

• International, multicultural work environment

• Stable weekday schedule (no weekends)

• Long-term career growth opportunities within technical support

Why Join This Role?

• Work on a high-end global tech support project

• Enjoy work-life balance with a Monday–Friday schedule

• Develop valuable technical and customer support expertise

• Combine remote flexibility with professional development

• Be part of an environment that values quality, growth, and people

Hiring Process

1. Application & CV review

2. Czech & English language assessment

3. Technical interview

4. Offer & onboarding

Empower people. Solve problems. Be part of something extraordinary.