Customer Success Specialist (Multilingual)

Job Description

📍 Remote (FR / DE) | On-site – Debrecen (EN only) | 🕘 Monday–Friday, daytime schedule

International partners of MP Solutions are looking for Customer Success Specialists with strong language skills to join their growing support teams.

If you enjoy building long-term customer relationships, supporting business outcomes, and working in a structured, international environment while using your language skills daily, this role is for you.

Your responsibilities

• Build and maintain strong, long-term relationships with customers
• Support customers throughout their lifecycle via proactive and transactional interactions
• Understand customer business objectives and define what success means to them
• Drive customer success plans and support value realization
• Identify and manage churn risks
• Identify growth and expansion opportunities
• Handle incoming customer inquiries related to products, services and administration
• Support customers and internal teams with billing and administrative activities
• Work closely with global internal stakeholders and teams
• Provide accurate, reliable information adapted to the customer’s level
• Ensure compliance with data privacy and security policies

Working hours

• Remote roles: 08:00–17:00 or 09:00–18:00
• On-site (Debrecen): 09:00–18:00 or 10:00–19:00

Requirements

• What we’re looking for
• Fluent English (C1)
• One of the following language setups:
• French + English (C1) – remote
• German + English (C1) – remote
• English only (C1) – on-site in Debrecen
• Previous experience in Customer Success, Account Management or Customer Service
• Customer-centric mindset with strong empathy
• Excellent communication and follow-up skills
• Strong organizational and problem-solving skills
• Ability to work independently and collaboratively

Benefits

• What we offer
• Paid, structured training program and supportive onboarding
• Competitive salary, based on language and location
• Cafeteria benefits
• Stable, long-term opportunity in an international environment
• Regular team-building and engagement activities
• Supportive, professional team culture