Cprime

Director, Clinical Customer Success

  • Cprime

Job Description

We are seeking a highly experienced healthcare professional to serve as the clinical and business-facing leader for a medication adherence solution built on Xspan. This role requires a confident, articulate communicator who can engage physicians and healthcare executives directly, clearly demonstrate the platform’s capabilities, and translate complex technical functionality into meaningful clinical and operational value.

The ideal candidate brings 15+ years of healthcare industry experience and is equally comfortable in front of a room of physicians as they are collaborating with technical teams. This individual will operate as a trusted advisor, solution evangelist, and healthcare subject matter expert, helping clinical organizations understand, adopt, and maximize the value of the platform.

This role sits at the intersection of clinical insight, technology fluency, and strong stakeholder influence.


Key Responsibilities:

    • Physician & Clinical Engagement
  • Serve as the primary healthcare-facing representative for the medication adherence platform built on Xspan
  • Confidently engage physicians, clinical leadership, and healthcare executives in face-to-face and virtual settings
  • Lead product demonstrations and solution walkthroughs tailored to clinical workflows and real-world use cases
  • Clearly articulate the clinical, operational, and financial value of the platform
    • Solution Evangelism & Value Articulation
  • Translate complex product capabilities into clear clinical and business outcomes
  • Position the solution within broader care management, population health, and medication adherence strategies
  • Act as a thought partner to healthcare stakeholders on improving adherence, patient engagement, and outcomes
    • Cross-Functional Collaboration
  • Partner closely with engineering, product, and BI teams to represent clinical stakeholder needs
  • Provide structured feedback from physicians and operational users to inform product roadmap and feature prioritization
  • Bridge communication between technical teams and healthcare stakeholders
    • Adoption & Success
  • Identify barriers to adoption across clinical organizations and develop strategies to accelerate uptake and sustained usage
  • Support clinical champions and leadership teams in integrating the solution into existing care workflows
  • Serve as a long-term strategic advisor during rollout, expansion, and optimization phases

    • Experience:
  • 15+ years of experience in healthcare, preferably across provider organizations, health systems, digital health companies, or payer environments
  • Demonstrated experience working directly with physicians and clinical leadership
  • Background in digital health, population health, care management, medication adherence, or healthcare analytics platforms
    • Communication & Presence
  • Exceptional executive presence and verbal articulation, particularly when engaging physicians and clinical leaders
  • Strong ability to explain complex technical capabilities in clinically meaningful language
  • Comfortable leading live demonstrations and strategic solution discussions
    • Technical & Domain Expertise
  • Deep understanding of healthcare workflows, clinical operations, and healthcare data
  • Ability to quickly grasp and explain technical platform capabilities, integrations, and analytics outputs
  • Experience acting as a translator between product/engineering teams and clinical stakeholders
    • Personal Attributes
  • Credible and confident in physician-facing environments
  • Naturally consultative with a solution-selling mindset
  • Highly articulate storyteller who can connect technology to real-world patient care improvements

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