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Head of Solutions Consulting, North America

Job Description

The Director of Solutions Consulting, North America is a senior pre-sales leader responsible for driving revenue impact, execution excellence, and team performance across the region.

You will lead and scale a high-performing Solutions Consulting organization, partner closely with Sales leadership, and ensure consistent, value-based execution across enterprise and mid-market segments. This role blends strategic leadership with hands-on engagement in critical deals.

You report to the Global VP of Solutions Consulting and serve as a key member of the global Solutions Consulting leadership team.


What You’ll Be Responsible For
  • Owning regional pre-sales strategy and execution across
  • North AmericaBuilding, developing, and retaining a high-performing Solutions Consulting team
  • Driving deal quality, win rates, and clear customer value articulationPartnering closely with Sales, Product, and Marketing to support growth and scale

    • What You’ll Do
  • Manage and scale a team of Solutions Consulting Managers and Senior Solution Consultants
  • Set clear performance standards, operating rhythms, and expectations
  • Own hiring, onboarding, coaching, and succession planning
  • Oversee complex enterprise deal cycles, executive demos, and strategic proof-of-concepts
  • Ensure strong discovery, compelling value narratives, and outcome-driven demonstrations
  • Act as executive sponsor on strategic or high-risk opportunities
  • Work closely with Regional Sales Leaders on: capacity and territory planning, deal prioritization, pipeline health, conversion and execution discipline
  • Constructively challenge deals with weak qualification, unclear value, or misaligned scope
  • Own regional pre-sales performance metrics, including win rate, deal quality, and pipeline coverage
  • Use data to improve predictability, efficiency, and overall execution
  • Partner with Product, Product Marketing, and Enablement to: Influence roadmap with field insights, refine messaging and demos and ensure readiness for new product releases
  • Share best practices with global Solutions Consulting leaders

    • Who You Are:
  • 10+ years of experience in Solutions Consulting / Pre-Sales, including senior leadership roles
  • Proven success leading large, distributed teams in North America
  • Strong background in enterprise SaaS; experience in analytics, CX, or adjacent domains preferred
  • Ability to operate at both strategic and hands-on levels
  • Strong business acumen and understanding of complex enterprise sales cycles
  • Executive-level communication and stakeholder management skills
  • Confidence to challenge Sales constructively in pursuit of better outcomes

    • Apply Now
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