Lyra Health

Customer Success Manager, Health Systems (California / Western Region)

Job Description

About the Role:
Bend Health, a Lyra Health Company, is looking for a Customer Success Manager who is energized by engaging with customers, building relationships, strategy and overall delivering results.

You should be highly organized, detail-oriented, and resourceful. This role will be a great fit for you if you are a doer; you are passionate about making a difference, comfortable with ambiguity, and are naturally collaborative.

Candidates must be based within commuting or short travel distances to the San Francisco Bay Area. This role requires frequent travel (20%) to visit customers.



Responsibilities
  • Serve as the primary relationship owner for our health system partners, maintaining regular contact with the customers’ benefits team members and other key stakeholders
  • Partner with marketing to develop and deliver engaging campaigns and workshops for your customers
  • Produce and regularly communicate customer reports
  • Collaborate internally with teams such as product, clinical, data science, legal, and others to effectively resolve customer requests and issues
  • Contribute to product roadmap planning, providing an important customer and patient voice, and champion new product offerings with your customers
  • Leave customers feeling supported and delighted after every interaction, such that they renew with Bend each year
  • Take ownership of referral volume for each of your customers, ensuring you exceed referral targets.

    • Qualifications
  • 5+ years experience in customer success/ or a related field, ideally in the area of health systems / health plans / Healthcare
  • Excellent communication skills-both verbal and written, with an emphasis on quickly gaining trust
  • Ability to innovate and creatively solve problems in a highly collaborative manner
  • Strong project management skills and a demonstrated ability to work successfully on cross-functional teams
  • Ability to prioritize and balance multiple customers
  • Strong relationship building skills; proven experience working with and influencing key decision makers (including executive level) and balancing the needs of internal and external stakeholders
  • Intellectual curiosity and self-awareness to identify knowledge gaps or development areas; ability to apply learnings and adapt to new situations
  • Ability to thrive in a fast environment - take initiative, prioritize, problem solve, and deliver
  • Willingness to travel (20%)

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