Customer Support Representative (French & English)

Job Description

Your Responsibilities

• Handle inbound customer interactions via phone, email, and/or chat in French

• Provide support related to:

• Product usage & basic troubleshooting

• Orders, deliveries, returns, and general inquiries

• After-sales and account-related support

• Ensure a high-quality customer experience

• Accurately document interactions in internal systems

• Meet defined quality, productivity, and customer satisfaction KPIs

• Escalate complex cases when needed and follow resolution procedures

• Collaborate with internal teams to ensure smooth service delivery

What We’re Looking For

• Native or near-native French (C1/C2)

• Good command of English (B2 or higher)

• Strong communication and problem-solving skills

• Customer-focused attitude with attention to detail

• Ability to work in a fast-paced, multicultural environment

• Basic computer literacy and comfort with CRM tools

• Previous customer support experience is an advantage, not a requirement

What We Offer

• Relocation package (for candidates relocating to Greece):

• Flight ticket

• Temporary accommodation on arrival

• Support with housing search and local administration

• Competitive salary and performance-based bonuses

• Paid training and onboarding

• Private health insurance

• International and multicultural work environment

• Career development and internal mobility opportunities

• Modern office facilities

Life in Athens

• Sunny climate and Mediterranean lifestyle

• Lower cost of living compared to other major European cities

• Large international and expat community