German Customer Support Specialist - Turkey
- Talentia Connect
Job Description
This is a full-time, remote position supporting a global travel platform that partners with multiple online travel agencies to provide customers with diverse holiday options and booking solutions.
Role Description:
As a Customer Service Advisor (CSA), you will manage customer inquiries through inbound calls, chat, and back-office channels.
- Your tasks will include assisting clients with travel reservations, booking modifications, and general destination information.
- Youll ensure each customer receives professional, empathetic, and solution-oriented support while promoting additional travel services, such as insurance and upgrades.
- Your role is key in enhancing customer satisfaction and optimizing the travel experience for clients across different partner platforms.
Requirements:
- Experience in Customer Service, Sales Support, or Client Assistance
- Strong communication and interpersonal skills, with an empathetic and problem-solving mindset
- Ability to manage inbound calls, chat, and back-office communication channels
- Fluency in German (C1 or higher) and good command of English
- Prior experience in travel, hospitality, or tourism sectors is an advantage
- Self-motivated, adaptable, and goal-oriented with a customer-first attitude
What we offer:
Fully Remote Position Work comfortably from your home anywhere in Turkey,
Competitive Compensation Package
Performance-Based Rewards
Meal Card & Private health insurance
International Work Environment
Comprehensive Training & Coaching
Supportive Team Culture
Flexible Shifts
*Starting date from 21rst November, onwards*
*Depending on availability, other project with similar conditions can be presented*
Interested or know someone who might? APPLY now by sending your CV in English to [email protected]
