Danish Speaking Customer Service for IT Support Services - Work Remote In Greece

Job Description

Mercier Consultancy MD is thrilled to announce a remote opportunity for Danish Speaking Customer Service Representatives specializing in IT Support Services. This position allows you to work from the beautiful landscapes of Greece while providing top-tier support to our clients in the IT industry. If you are passionate about technology and enjoy helping others, this role is perfect for you!

Key Responsibilities

• Engage with customers to resolve IT-related inquiries and provide support via phone, email, and live chat in Danish.
• Assist customers with troubleshooting technical issues and guide them in using IT products and services effectively.
• Educate clients on software features, updates, and best practices to enhance user experience.
• Accurately document all interactions and resolutions in the CRM system.
• Collaborate with technical support teams to ensure quick and effective resolution of issues.
• Stay updated on industry trends and product developments to provide informed customer assistance.

Requirements

• Fluency in Danish (both written and spoken) is essential; proficiency in English is a plus.
• Previous experience in customer service, particularly in the IT support sector, is preferred.
• Strong communication and interpersonal skills with a focus on customer satisfaction.
• Excellent problem-solving skills, with the ability to think critically under pressure.
• Familiarity with CRM software and customer service technologies.
• A self-motivated individual with the ability to work independently in a remote environment.
• Availability to work flexible hours as needed to accommodate customers in different time zones.

Benefits

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...