Quantum Metric

Technical Account Manager

Job Description

🚀 About the Role
The Technical Account Manager serves as a trusted, customer-facing partner, ensuring seamless coordination between enterprise/strategic clients and internal teams. This role bridges business objectives and technical delivery, providing the structure, communication, and oversight needed to drive success across complex engagements.

You will partner closely with Account Management, Customer Success, Support, Engineering, and Product teams to align technical execution with account strategy and ensure customer goals are achieved with precision and professionalism. You’ll not only step in to resolve challenges with calm and clarity when they arise, but also build the processes to prevent them in the first place.

The ideal candidate is composed, analytical, strategic, and business-minded — equally confident engaging with senior executives, operators, and technical practitioners. You understand how to tailor communication for every audience and build trust at all levels. Within your first 180 days, you’ll be recognized as a steady, diplomatic presence who brings structure, accountability, and calm to even the most complex situations.


🔧 Responsibilities
  • Partner with Account Management, Customer Success, Support, Engineering and Product teams to deliver a unified, consistent customer experience — aligning technical execution with strategic objectives and ensuring issues are resolved efficiently
  • Build and maintain strong relationships across all levels of customer and internal organizations — from executive sponsors to day-to-day users — ensuring communication is clear, credible, and constructive
  • Coordinate the technical engagement between customer stakeholders and internal teams, ensuring alignment on priorities, progress, and deliverables
  • Partner closely with Account Management to ensure all technical efforts directly support broader strategic and commercial goals
  • Translate customer goals and challenges into clear, actionable plans that drive both immediate solutions and long-term stability
  • Anticipate potential risks or points of friction before they escalate, developing mitigation plans and proactive communication strategies
  • Oversee and coordinate technical work-streams — ensuring the right resources are engaged, milestones are tracked, and SLAs are consistently met
  • Collaborate with Customer Success Engineers and Customer Success Business Consultants to connect technical solutions to measurable business impact
  • Provide proactive, structured communication to customers and internal teams, maintaining transparency on progress, blockers, and next steps
  • Monitor support tickets and technical initiatives for assigned accounts, ensuring prioritization, documentation, and timely resolution
  • Partner with Product and Engineering to escalate and resolve critical issues, providing clear business context and follow-through
  • Support recovery and communication strategies for high-visibility or at-risk accounts with professionalism and composure
  • Identify recurring trends or process improvements that strengthen efficiency and prevent future issues
  • Represent the voice of the customer internally, ensuring both business and technical perspectives inform decisions and prioritization

    • 💡 Requirements
  • 4+ years of experience in Technical Account Management, Customer Success, or Program Management within SaaS or enterprise technology. A basic understanding of HTML/CSS and analytics tagging is suggested
  • Strong business and technical acumen — with the ability to understand our platform, translate its capabilities into customer value, and connect technical insights to strategic outcomes
  • Exceptional communication and executive presence — adept at engaging both senior leaders and operational teams with credibility and empathy
  • Proven ability to build rapport and trust across diverse teams, balancing diplomacy with directness
  • Strong critical thinking, prioritization, and organizational skills with a proactive approach to problem-solving
  • Proven success in managing multiple enterprise accounts with cross-functional dependencies
  • Proficiency with collaboration and tracking tools such as JIRA, Salesforce, Confluence, and Slack
  • A self-starter mindset grounded in accountability, curiosity, and a drive for continuous improvement
  • Travel: 20%
  • Compensation: $95,000 - 110,000 Base

    • Apply Now
    Job Summary

    Enterprise Account Executive - Scientific Data Cloud (UK)

    Who We AreTetraScience is the Scientific Data and AI Cloud company. We are catalyzing the Scientific AI revolution by designing and industrializing AI-native scientific d

    • C-Level
    • United Kingdom Only
    • 2 days ago

    Senior Account Executive (FONS) - MakeMusic

    Join the Team Powering Independent Music Teachers and StudiosAt FONS, we’re on a mission to help music teachers run better businesses so they can focus on what matters mo

    • C-Level
    • USA Only
    • an hour ago

    National Account Executive (Retail Alcohol)

    Job Title: National Account Executive (Retail Alcohol)Location: UK wide - Field Based Reports to: National Account ManagerAre you ready to Be Your Best Barr None? Lets Gr

    • C-Level
    • United Kingdom Only
    • 2 days ago

    Account Manager (US-based)

    ShedPro is a product company that delivers effective, affordable sales and digital marketing solutions to our clients. We measure success not only by profit, but by the p

    • USA Only
    • 2 days ago