Italian Speaking Customer Service for Tech Company in Greece

Job Description

Mercier Consultancy MD is excited to provide an amazing opportunity for Italian Speaking Customer Service Representatives for a leading Tech Company based in Greece. This role is perfect for individuals who have a passion for technology and a commitment to delivering exceptional customer support. As a representative, you will assist customers in Italian, providing them with guidance on tech products and services.

Key Responsibilities

• Manage customer inquiries related to tech products, services, and troubleshooting via phone, email, and chat in Italian.
• Assist customers with account management, product setup, and technical issues.
• Provide detailed information on product specifications, pricing, and available support services.
• Resolve customer concerns promptly, ensuring a high level of satisfaction.
• Document customer interactions accurately in the CRM system for future reference.
• Collaborate with the technical team to address complex issues and enhance customer service.
• Stay updated on the latest tech trends and company offerings to provide accurate assistance.

Requirements

• Fluency in Italian (both written and spoken) is essential; proficiency in English is a plus.
• Prior experience in customer service, ideally within the technology sector.
• Strong communication and interpersonal skills with a customer-focused approach.
• Excellent problem-solving abilities and the capacity to work under pressure.
• Ability to handle multiple inquiries and manage tasks efficiently.
• Proficiency in CRM systems and general computer applications.
• Willingness to work flexible hours, including evenings and weekends if needed.

Benefits

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...