Account Manager
Job Description
Location: Remote (Europe/Australia)
Function: Account Management
Reports to: Head of Account Management
The Role
As an Account Manager at Reach, you’ll own the success and growth of a portfolio of global ecommerce merchants. You’ll build trusted relationships, help clients optimize their checkout and payments experience, and drive long-term revenue growth.
This role is ideal for someone who enjoys partnering closely with clients, working across global teams, and turning strong relationships into meaningful business outcomes.
Requirements
What You'll Do
- Manage and grow a portfolio of ecommerce merchants
- Build strategic, long-term client relationships
- Drive organic revenue growth and retention
- Partner cross-functionally to solve merchant challenges
- Advocate for clients internally and surface product insights
What You Bring
- 5+ years in account management or merchant success (ecommerce, FinTech, or payments)
- Strong relationship-building and communication skills
- Experience working with global clients or distributed teams
- A proactive, ownership-driven mindset
Benefits
Why Join Reach
- Competitive compensation and pension contribution
- Comprehensive private healthcare coverage
- Annual learning and development allowance
- Hybrid working with modern office space
- A collaborative, global team driving innovation in cross-border payments
At Reach, we believe that high-performing teams all have common values and synergies that enable them to work well together. Some of our Core Values are:
- We value solving underlying problems and delivering outcomes
- We value being able to make executive decisions while considering input from multiple sources
- We value taking action over getting stuck in planning
- We value taking chances and failing fast
- We value teamwork over individual accomplishments
- We value optimizing time to value and achieving outcomes, not checking boxes
- We value work/life balance and a mindset of “it’s a marathon, not a sprint”
- We value using the right technology to solve the right problems
Additional Information
Reach Ltd. is an equal opportunity employer. Applicants must be eligible to work in Europe or Australia.
Ready to make an impact?
Apply with your CV and a brief cover letter outlining your account management experience and why you’re excited to join Reach.
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