Dutch speaking Customer Support Specialist -offices in Valencia.

Job Description

Dutch speaking Customer Support Specialist to join their offices in Valencia.

Position: Customer Support Specialist

Location: Valencia, Spain

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Communicate with customers through various channels such as phone, email, chat and social media
• Showcase extraordinary communication skills such as listening, empathy and can personalize every customer conversation
• Guide customers with their questions and ensure they are offered the right solution leaving a big smile on their face
• Identify and address customer needs to escalate internally to improve and/or develop processes
• Ability to work collaboratively within a team as well as independently
• Maintain customer satisfaction and retention through impactful customer experience

REQUIREMENTS:

• Native in Dutch (C2), both oral and written. Fluent in English (at least B2 

BENEFITS:

• Working schedule: Monday-Sunday 8AM-8PM, rotating shifts
• Excellent remuneration package based on experience, skills and performance
• Health insurance
• Free lunch
• Spanish lessons
• Bootcamp twice a week
• Drinks every Friday
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach career potential