Customer Success Outbound Advisor

Job Description

You are a proactive communicator and a natural problem-solver who understands that a successful business is built on long-term relationships and value. As a Customer Success Outbound Advisor at Booksy, you'll be instrumental in ensuring our customers in Spain not only succeed with our product but continue to grow their businesses with us. Your mission is to be the vital link for long-term satisfaction and loyalty.

This dynamic role focuses on proactively engaging with customers, identifying opportunities to enhance their experience, prevent churn, and secure account reactivation through expert outbound communications.

Here’s how you’ll make an impact:

• You'll be on the front line of retention, actively reaching out to our B2B clients in Spain who show signs of churn risk and implementing strategies to keep them engaged and thriving.
• Drive customer value by identifying and acting on opportunities for upselling, cross-selling, and migration.
• Be a relationship expert, managing complex customer accounts, conducting satisfaction surveys, and identifying areas for product and service improvement.
• Own the solution by providing essential product support, managing payment issues, and successfully handling account reactivations.

Requirements

To ensure you succeed in this role, you’re going to need:

• Proven, hands-on experience in customer success, retention/reactivation, sales, or similar B2B roles.
• Fluency or native Spanish, as you will be working directly with our B2B clients in Spain. Having good English language skills will be an asset.
• Excellent communication, persuasion, and negotiation skills, with a talent for building strong, long-term B2B relationships.
• A strong problem-solving mindset backed by a positive and proactive attitude, ready to be a true team player.
• Demonstrable success in organization and time management, balancing proactive outreach with case management.
• Experience with CRM software like Salesforce, Zowie, and Google Suite.

Benefits

Some of the benefits we offer in Spain are:

• Medical + dental insurance paid for by the company.
• Your birthday day off.
• 50 € per month to use on Booksy services.
• Wellness platform where you can do daily activities of all kinds and redeem vouchers at clothing, home, music, cinema, games, experiences and travel shops.
• Access to psychologist sessions
• Flexible remuneration: Personal income tax savings to use on restaurant card, transport, medical insurance, childcare, training and discounts on other services.
• We're proudly distributed across the globe, with each market being remote-first. Depending on which market you're joining, you might have office access or be fully remote - either works. All we ask is that you're based in the country/region this role is advertised in.

A bit about Booksy:

A career at Booksy means you’re part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers to arrange 'me time' moments, we’re in the business of helping people thrive and feel fantastic.

Working in a rapidly growing, ever-changing scale-up comes with its own set of opportunities and challenges. If you prefer a stable environment, with clear processes and structures then, we've got to be honest, you won't always find that here. However, if you enjoy inventively solving problems with others, helping create clarity when things get confusing, and prioritising your own path within ambiguity, then the chances are that you'll love the opportunities available to grow your career at Booksy.

Our Diversity and Inclusion Commitment:

We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at [email protected], so we can best support you.

Please submit your application for this role in English