Sophos

Senior Manager, Sales Operations

Job Description

Role Summary
The Senior Manager, GCX Sales Operations is responsible for leading the analytics strategy, reporting infrastructure, and tooling ecosystem that supports GCX leadership and cross-functional partners. This role owns the design, development, and optimization of dashboards, operational tools, and data models that deliver visibility, insights, and decision support across Customer Success Managers (CSMs), Renewals organization, Technical Account Managers (TAM), Professional Services (PS), and Global Support teams.
 
In this role, you will lead the analytics roadmap, run core operating cadences, and partner closely with Sales Ops, RevOps, FP&A, and IT to standardize business metrics, streamline data flows, and ensure GCX leaders have high-quality, actionable insights. The ideal candidate is a highly analytical leader with deep experience in Power BI, Salesforce, and enterprise data environments—capable of translating complex business questions into scalable reporting solutions and driving continuous improvement across the organization.


What You Will Do
  • Tools, Systems & Data Infrastructure
  • Own the Power BI analytics ecosystem for GCX, including data modeling, optimization, refresh processes, permissions, governance, and quality assurance.
  • Build and maintain the reporting infrastructure that powers GCX operational metrics, pipeline visibility, performance dashboards, and leadership reporting.
  • Serve as product owner for data sources feeding GCX analytics (Salesforce, ServiceNow, subscription/ERP systems, customer-health tools, and Snowflake).
  • Partner with Sales Ops, RevOps, FP&A, and IT to align definitions, pipeline logic, customer hierarchies, and data governance standards.
  • Continuously assess, evaluate, and introduce new tools and technologies that increase reporting efficiency and improve data accuracy.
  • Analytics & Business Intelligence
  • Design, develop, and manage scalable dashboards, analytical models, and reporting frameworks used by GCX executives and operational teams.
  • Analyze customer journey, sales funnel, renewal pipeline, TAM/PS utilization, and Support performance data to deliver actionable insights.
  • Build weekly, monthly, and quarterly reporting packages with clear summaries and recommendations for senior leadership.
  • Translate leadership questions into measurable KPIs, repeatable reporting structures, and insights that drive data-driven decision-making.
  • Perform deep-dive analysis to identify trends, operational risks, opportunities, and efficiency improvements across GCX motions.
  • Operational Excellence & Cross-Functional Partnership
  • Align analytics, tooling, and reporting with GCX strategic priorities, quarterly business reviews, MBO planning, and annual forecasting cycles.
  • Drive standardization of metrics, definitions, reporting cadences, and dashboards across global GCX teams.
  • Support planning activities including capacity models, segmentation, coverage ratios, headcount planning, and performance tracking.
  • Partner with Enablement to ensure teams are trained on tools, dashboards, data literacy, and analytics best practices.
  • Represent GCX as a subject matter expert in company-wide analytics and operational data initiatives.
  • People Leadership
  • Lead and mentor a team of analysts and tool specialists, fostering a culture of analytical rigor, operational excellence, and continuous improvement.
  • Set team priorities, manage intake and sprint cycles, and ensure high-quality delivery across analytics initiatives.
  • Provide coaching and development opportunities to strengthen technical and business acumen within the team.
  • Key Metrics of Success
  • Accuracy, scalability, and adoption of dashboards and analytical models across GCX.
  • Reduction of manual reporting through automation and standardized datasets.
  • Improved forecast accuracy, customer health visibility, and operating rigor for GCX leaders.
  • Timely, high-quality insights that accelerate decision-making and drive business outcomes.
  • Alignment of GCX reporting with enterprise-wide metrics, definitions, and governance.

    • What You Will Bring
  • Required
  • 7+ years in Sales Operations, CS Operations, RevOps, Business Intelligence, or analytics-focused roles.
  • 7+ years of experience with visualization tools, with deep expertise in Power BI (data modeling, DAX, Power Query, governance).
  • Expertise in data tools such as Snowflake, Salesforce, Excel, and other data visualization or reporting tools
  • Proficiency with Salesforce reporting, data structures, and cross-functional operational datasets.
  • Experience with Snowflake, Excel, and enterprise data environments.
  • Demonstrated ability to build and scale reporting frameworks, KPIs, and data models for executive stakeholders.
  • Proven experience supporting senior leaders and operational teams with actionable insights and data-driven recommendations.
  • Strong storytelling and communication skills—able to turn complex data into clear, concise insights for technical and non-technical audiences.
  • Experience mentoring or guiding analysts or junior team members.
  • Preferred
  • Experience in SaaS or subscription-based businesses supporting post-sales or global customer organizations.
  • Familiarity with ServiceNow, PSA tools, customer-health platforms, and usage or telemetry analytics.
  • Background in SQL or Python for data extraction, transformation, or advanced analysis.
  • Experience working directly with regional field operations teams or sales executives.

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