Manager, Quality Assurance & Regulatory (Remote)

Job Description

your impact @ starface

Starface is seeking a Manager, Quality Assurance & Regulatory to support our global quality systems, product integrity, and regulatory compliance as we continue to expand our portfolio and elevate our consumer experience. This role is heavily focused on quality assurance, including product testing, technical packaging, supplier quality management, non-conformance investigations, and continuous improvement initiatives, while also supporting core regulatory responsibilities.

This role reports to the Senior Director of Quality Assurance, partnering closely with Product Development, Operations, Packaging, Creative, and Customer Experience to ensure our products meet Starface’s high standards for safety, performance, packaging quality, and consumer satisfaction.

At Starface, we’re caring, joyful, bold, and resilient. We love people who defy convention and welcome an attitude of exploration into the bold and creative in all areas of our business. If all of this resonates with you so far, keep reading!

we’ll count on you to

Product Testing & Quality Control

• Lead product testing programs for all new product launches, including stability, compatibility, packaging validation, AQL inspections, and production surveillance testing.
• Establish and maintain AQL standards and support factories in meeting Starface requirements.
• Review, approve, and monitor COAs, test reports, batch records, and release documentation.

Packaging Quality & Technical Validation

• Support packaging development and engineering, advising on technical requirements, specifications, test parameters, and risk considerations (cosmetic packaging preferred).
• Partner with PD and Packaging to validate component design, functionality, material compatibility, and manufacturability.
• Oversee packaging testing requirements (drop tests, leakage, transit testing, seal integrity, etc.) and ensure successful qualification before commercial production.

Supplier Quality & Third-Party Audits

• Manage supplier quality programs, including onboarding, qualification, and ongoing performance evaluation of manufacturers, fillers, and material suppliers.
• Coordinate and/or conduct third-party audits and assessments; track findings, corrective actions, and follow-up.
• Establish and maintain supplier scorecards and develop corrective action plans as needed.

Non-Conformance, CAPA & Continuous Improvement

• Lead non-conformance investigations, root-cause analysis, and CAPA activities to drive sustainable improvements across suppliers and internal teams.
• Maintain and enhance systems for quality metrics, deviation tracking, risk assessments, and continuous improvement programs.
• Identify trends and develop proactive strategies to prevent quality issues before they arise.

Consumer-Centricity & Complaints Management

• Oversee complaints intake, review, categorization, trending, and reporting, partnering with CX to ensure timely and meaningful responses.
• Lead regulatory and quality review of escalation cases and manage adverse event reporting processes.
• Translate consumer insights into actionable product or process improvements.

Regulatory Affairs (Supporting Focus)

• Maintain up-to-date product registrations, including MoCRA compliance, OTC drug listings, and medical device establishment and product listings.
• Support ingredient, label, and claims reviews, ensuring compliance with domestic and international regulations.
• Review and approve packaging, artwork, and label copy for regulatory accuracy.
• Partner with external regulatory agencies, consultants, suppliers, and retailers as needed for filings and documentation (ILs, SDS, COAs, certifications, etc.).
• Provide training and updates to internal teams on relevant regulatory changes (MoCRA, Prop 65, global cosmetics regulations, etc.).
• Serve as a regulatory representative in cross-functional meetings, offering insights related to compliance, risk mitigation, and technical guidance.

this role is for you if

• You hold a BS in a scientific field (Chemistry, Biology, Engineering) or equivalent experience
• You have 4+ years of experience in quality assurance and/or regulatory roles within cosmetics, OTC, or medical device environments
• You have strong experience and a deep understanding of technical packaging validation and testing processes
• You have experience with QMS systems (document control, SOPs, change control)
• You have experience with product testing (stability, compatibility, AQL, surveillance)
• You have strong working experience in supplier quality, audits, and compliance management
• You have non-conformance investigations, CAPA, root-cause analysis experience
• You have experience working with ERPs (Netsuite ideal but not required)
• You have supported complaints handling, trending, and adverse event reporting
• You’re highly organized, detail-oriented, and effective at balancing accuracy with fast timelines
• You excel in cross-functional project management and transparent communication
• You’re proactive, curious, and entrepreneurial—anticipating needs and preparing for challenges before they arise
• Can translate complex quality and regulatory requirements into clear, actionable guidance

bonus points (nice to have but not required!)

• NetSuite (ERP)
• Greenlight Guru (QMS)
• Experience with intelligence platforms (e.g. building dashboards & KPI reporting)

salary & benefits

• The compensation range for this role is a $90,000-$115,000 base depending on level of experience, as well as bonus eligibility and company stock options.
• Additional benefits include:
• Access to high-quality health care options
• Access to a 401k with 5% employer match eligibility
• 4 weeks of vacation plus up to 20 paid holidays
• 12 weeks fully paid parental leave
• + 5 days of pet-ernity leave for pet adoption
• Home office & internet supplement stipend
• Fully remote work environment
• ...and much, much more!

Starface is an Equal Opportunity Employer where the spirit of inclusion feeds into everything that we do. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. We believe that opportunity, access, resources and rewards should be available to and for the benefit of all. Starface is committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status.