Polish Speaking Customer Service for Hospitality & Tourism -Remote in Greece

Job Description

Patrique Mercier Recruitment FR is pleased to announce an exciting opportunity for a Polish Speaking Customer Service Representative in the Hospitality & Tourism industry. This position is perfect for individuals who are passionate about travel and providing exceptional support to Polish-speaking clients navigating their travel experiences.

Responsibilities

• Deliver outstanding customer service to Polish-speaking clients via phone, email, and chat, addressing their inquiries and concerns related to travel and accommodation.
• Assist customers with booking accommodations, travel itineraries, and any travel-related services.
• Provide knowledgeable recommendations for destinations, attractions, and activities to enhance the client experience.
• Handle customer complaints and inquiries professionally, ensuring timely resolutions and satisfaction.
• Work closely with various internal teams to resolve complex issues and improve service delivery.
• Stay current on industry trends to provide accurate and up-to-date information to customers.
• Maintain accurate documentation of customer interactions and feedback for service enhancement purposes.

Requirements

• Fluency in Polish and English, both written and spoken.
• Experience in customer service, preferably in the hospitality or tourism sector.
• Excellent communication skills and a friendly, customer-centric approach.
• Strong problem-solving abilities and the capacity to work under pressure.
• Familiarity with booking systems and customer service software is an advantage.
• Detail-oriented with excellent organizational skills.
• A passion for travel and a willingness to help others make the most of their journeys.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks