Swedish Customer Support Consultant | Telecommunications Company

Job Description

Are you fluent in Swedish and excited about the world of telecommunications? Join a leading international BPO and help customers navigate mobile networks, devices, and services.

As a Swedish Customer Support Consultant, you will handle customer inquiries related to mobile networks, services, and devices via phone and chat, troubleshoot technical issues with clear step-by-step guidance, and assist with billing, plan upgrades, and account management. Additionally, you will support the business by performing light upselling and cross-selling of relevant products and services to enhance the customer experience and drive value.

Requirements

• Native-level Swedish
• Advanced English
• Excellent communication and problem-solving skills
• Tech-savvy and adaptable
• EU passport holder
• Willingness to relocate to Greece (remote work after initial setup)

Benefits

• Competitive monthly salary
• 14 salaries per year
• Work fully remote all over Greece
• Relocation support for abroad candidates (flight, administrative assistance, 4 weeks of free accommodation)
• Private medical insurance
• Monthly bonuses and meal vouchers
• Indefinite duration contract
• Opportunities for professional growth in a multicultural, telecom-focused environment