Customer Success Intern - Summer 2025

In the time it takes you to read this job description, RapidSOS will have handled ~1,380 emergencies.

At RapidSOS, we are committed to using technology to build a safer, stronger future and working together to save lives. We’re in an exciting phase of growth, welcoming new members from across the globe to our mission-driven, ambitious, and inclusive team. Our work is founded on our values of trust and safety, pioneering, urgency, and purpose over pride, all of which support a company culture where people can innovate, collaborate, grow, and, above all, make an impact. If that sounds like an exciting opportunity, we want to hear from you!

At RapidSOS, we are empowering safer, stronger communities with faster, data-driven emergency response. In partnership with public safety, RapidSOS created the world’s first intelligent safety platform that securely links life-saving data from 540 million+ connected devices, apps, and sensors and 100+ technology partners directly to RapidSOS Safety Agents, 911, and first responders globally. The platform is used by over 21,000+ first responder agencies and supports 171 million+ emergencies each year. When people need help during an unsafe moment or an emergency, their connected device, home, or building that is RapidSOS Ready, delivers essential data to the right place, when it matters most.

What this role is about:
RapidSOS’s Summer Internship program is a full-time, fully immersive internship program designed to complement your education with real-world experience. This program will allow you to take on projects at a rapidly growing start-up, working closely and cross-functionally with leaders throughout the company. This is an amazing opportunity to not only join a rising and dynamic startup but also make a measurable impact. 

As an intern on the Customer Success team, you will contribute to key projects that enhance client engagement and optimize tools and systems. As part of our fast-paced and dynamic team, you'll gain hands-on experience tackling meaningful projects, from creating dashboards and optimizing systems to shadowing Customer Success Managers on client-facing engagements. With mentorship, you’ll take ownership of impactful projects, sharpen your technical and interpersonal skills, and support RapidSOS’s mission to revolutionize emergency response. If you’re eager to learn, grow, and make a measurable difference, this is the opportunity for you!

What you’ll do: 

• Contribute to the creation of dashboards, reports, analyses, and resources to empower clients with actionable insights
• Support Customer Success Managers (CSMs) with client-facing engagements, which may include shadowing opportunities
• Lead one (or more!) projects from initiation to completion with mentorship and guidance
• Optimize tools and systems to maximize the potential of our systems and enhance the GTM function
• Assist the team with additional ad hoc projects and analyses 

What we’re looking for in our ideal candidate: 

• Actively working towards a Bachelor’s degree
• Strong work ethic and ability to multitask in a fast-paced environment
• Ability to work collaboratively and independently, depending on the nature of the work
• Highly self-motivated with tons of initiative
• Ability and appetite to learn quickly with a technical aptitude
• Laser-sharp attention to detail and a high standard for excellence
• No ego - our team believes in “purpose over pride” where no task is beneath us
• Operates with urgency and thrives in a fast-paced and ever-changing work environment

What we offer: 

• The chance to work with a passionate team on solving one of the largest challenges globally
• Dynamic, fun work environment with a highly talented team
• Flexible startup work environment with rapid growth opportunities

If you're curious to learn more about RapidSOS, you can check out https://rapidsos.com/blog/ 

Starting pay for a successful applicant will depend on a variety of job-related factors, which may include experience, relevant skills, training, education, location, business needs, or market demands. The salary range for this role is $800 per week.

If you are based in California, we encourage you to read this important information for California residents linked here: https://rapidsos.com/privacy/california/

RapidSOS is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. 

Interested in the role but you don’t meet 100% of the requirements? We’d love to hear from you! We encourage you to apply; we’d be excited to see if your unique skill set and experience could be a match.