44491251548 - Operations Manager

Job Description

FULL TIME
REMOTE (EST/CST timezones)

Position: Operations Manager
Type of Contract: Full-Time Employee

🌎 Work from anywhere and help us keep the company engine running smoothly!

About the Company

The company is a fast-growing pet health brand committed to helping dogs live longer, healthier, and happier lives. We create science-backed, vet-approved products — all manufactured in the USA — and deliver them directly to customers worldwide. We're lean, scrappy, and entrepreneurial, and we’re building a team that thrives in that kind of environment.

Scope of the Role

We're looking for a proactive, resourceful Operations Manager to lead the day-to-day business operations and make sure everything runs like clockwork. This role isn’t about managing factories or supply chains — our products are USA-made finished goods and shipped through 3PL partners. Instead, it's about taking initiative, solving problems, creating systems, and ensuring operational excellence without needing constant oversight.

Ideal candidates are based in Brazil or LATAM, fluent in English, and comfortable working EST/CST hours. You should have experience in DTC e-commerce, ideally in human or pet supplements, and be a natural at creating order and momentum within a growing startup.

Duties and Responsibilities

Vendor & Partner Management

• Act as the main point of contact for manufacturers, 3PL fulfillment partners, and logistics providers.
• Monitor inventory levels and coordinate timely reorders with suppliers.
• Troubleshoot vendor and fulfillment issues, escalating when needed and ensuring resolution.

Operational Excellence

• Manage internal workflows (order tracking, inventory reporting, vendor communication).
• Monitor and improve KPIs like inventory health, fulfillment speed, returns, and customer experience.
• Develop and maintain SOPs to create consistent, scalable operational processes.

Decision-Making & Initiative

• Proactively identify and address operational gaps or inefficiencies.
• Anticipate risks (e.g., stockouts, shipping delays, bottlenecks) and implement solutions.
• Share data-backed insights and operational recommendations with leadership.

Cross-Functional Collaboration

• Work closely with Marketing and Customer Support to ensure product availability aligns with active promotions.
• Partner with Finance to manage vendor invoices, track costs, and maintain budget alignment.
• Support executive leadership with special projects and scaling initiatives.

Requirements

Years of Experience

• 3+ years in operations, vendor management, or business coordination (e-commerce or consumer goods preferred).

Background

• Experience working in fast-paced DTC brands — ideally with supplements (human or animal).
• Proven track record of independently managing logistics, vendors, or internal ops workflows.
• Strong understanding of e-commerce business operations and customer experience touchpoints.

Tools and Software

• Proficient in Google Sheets / Excel for tracking and reporting.
• Experience using project management tools like Asana, Trello, or ClickUp.
• Comfortable using Slack and remote communication tools.

What We’re Looking For

• A self-starter who takes initiative and doesn’t wait for instructions.
• Someone who spots inefficiencies and brings solutions to the table.
• A process-driven operator who thrives in a fast-moving startup environment.
• A high-accountability team player who cares deeply about delivering results.

Why Join the Company?

• Join a team of passionate, pet-loving people on a mission to make a difference.
• Work remotely with flexibility, ownership, and trust.
• Play a key role in scaling a high-growth DTC brand.
• Grow your career as we expand our product lines and markets.