Senior Program Manager

Job Description

Based in the US, we’re seeking an experienced Senior Program Manager with proven Insurance sector experience to join our Client Delivery team.

You’ll be accountable for delivering a high-profile, large-scale program for a key strategic client, successfully ensuring delivery to time, cost, scope and quality. You’ll be leading a team of Project Managers (matrix management with possibility of some line management), acting as a point of escalation for project managers and facing off to the clients’ Program / Transformation Directors.

What you will do

People Skills:

• Providing visible, authentic, and skilled people leadership, with a proven ability to build high performing diverse and inclusive teams.
• Lead, motivate and inspire a program team comprised of various resources within different INSTANDA teams, including PMs, Business Analysts, Configurators, QA staff and Engineering staff where applicable.
• Cultivate a collaborative and high-performance ethos within the team.
• Act as a point of escalation for project managers.

Technical:

• Lead high-profile programs of work from project set-up through planning, build and transition to support; and take accountability for the associated project workstreams within
• Deliver to time, cost, scope, and quality metrics.
• Ensure the timely production of client contracts that accurately represent scope of implementation and associated baselined plans.
• Represent INSTANDA at Program Steer-Co meetings, both with the client and internally.
• Provide timely and accurate program status reports to the Senior Management / Exec Teams as required.
• Contribute to the evolution of the INSTANDA Delivery Methodology, enhancing the framework to drive cost and time efficiencies.
• Contribute to Monthly Finance reviews to align billing, revenue recognition and profitability of allocated Programs.

Requirements

Essential:

• Demonstrable, proven Insurance sector experience.  Delivery of projects/programs for Insurers / MGAs / Brokers within the General Insurance space.
• Experience in delivering Digital products / Digital Transformation within Insurance.
• Proven professional experience in program management with supporting qualifications.
• Experience of leading and managing sizeable program teams.
• 10+ years of professional experience in project/program management roles.
• Experience of People Management and a Leadership mentality with the ability to grow and develop talent.
• Agile and Waterfall Delivery expertise.
• Experience in a client-facing role demonstrating excellent relationship building skills with a knack for managing difficult messages.
• Excellent written and verbal communication skills with a track record in expressing technical concepts in everyday language.

Desirable

• Experience working for a start-up or fast paced technology-focused company.
• Experience in migrating books of business / data migration.

Benefits

• Pay range: $125,000 - $135,000 USD
• Generous 28 vacation days, plus 10 US holidays per year.
• One Dynamic Day per month on top of your holiday allowance to spend time doing the things you want to do or simply catching up with life admin.
• We offer a full-suite of benefits including Healthcare, Vision, Dental, STD/LTD, Group Life + several other benefits.
• INSTANDA offers a 401(k)/ RRSP and matches employee contributions up to 3% of salary.
• All employees are included in the company discretionary bonus scheme.
• Access to an Employee Assistance Program
• Up to $500 work from home allowance
• Annual learning & development allowance of $1,250
• Free access to LinkedIn learning and Microsoft ESI learning platforms