Data Analytics Manager

Job Description

Location: Remote in U.S

Role type: Full-Time

Reports to: Chief Financial Officer

Nice to meet you!

Pepper is a DTC fast-growing, unabashedly confident bra brand intentionally designed to celebrate small-chested bodies in all their glory. We’re on a mission to empower small-chested women of all body types to embrace the flat in flattering. Since launching our 470% funded Kickstarter in 2017, we’ve sold more than a million bras last year alone, and have gone viral and been featured in Cosmopolitan, Glamour, Forbes, Vogue, and more. 

What we’re proud of:

• Small & mighty. Without raising traditional VC dollars, we’ve grown to eight figures in sales in just 5 short years through focused, profit-minded strategies.
• Doing big things. Our vision is to create a world where ‘flat’ is no longer an insult and where we take over our customer’s closet with solution-driven intimates
• Good for people & the planet. We are intentional about our impact, from how we give back to communities to the women who make our bras. Read more here.

Where you come in.

Pepper is looking for a highly analytical, proactive Data Analytics Manager to enable faster and more reliable insights-based decisions and performance visibility throughout the company. This is a highly collaborative, quantitative and high impact role where you’ll partner with cross-functional leadership in Finance, Marketing, Product and Operations to deliver on acquiring and retaining our highest quality customers, and create the most compelling and relevant product experiences for our customers. The impact you’ll be making is helping millions of women discover Pepper and the power that a great fitting bra can make on one’s confidence. 

The role.

Data Analysis & Reporting:

• Build and maintain reporting dashboards in PowerBI, providing timely and reliable performance measurement across the organization.
• Collaborate with cross-functional teams to build analyses, including predictive LTV models, cohort retention forecasts, promotional ROI analyses, new product launch tracking and cross-sell deep dives.
• Support performance marketing and omni-channel strategy by partnering with Marketing leadership to assess channel efficiency and customer behavior.
• Present clear and concise insights to senior leadership and stakeholders.

Data Governance & Quality:

• Design and enhance our data infrastructure, utilizing best practices for data collection, management, and reporting.
• Manage and troubleshoot ELT processes to ensure seamless data integration from multiple sources within our data warehouse.
• Develop and manage a data dictionary, establishing standardized metrics and consistency across business teams.

Data Advocacy & Culture

• Lead the development of data roadmaps across departments, driving ownership and maintenance of team-specific KPIs.
• Act as a champion for data usage across the organization by educating and training teams on best practices for data-driven decision-making.
• Build and drive adoption of data framework for translating business questions into actionable insights.

Requirements

• 5+ years experience in a data analytics role; at least 3 years of experience at a fast-growing e-commerce, retail, apparel, or physical consumer products company
• Experience working with Shopify & Amazon Seller Central reporting
• Advanced knowledge of SQL, Python and data visualization tools, such as, PowerBI, Tableau or Looker
• Ability to manage ELT processes, using Airbyte, Fivetran and/or Snowflake
• Excellent communication and presentation skills with the ability to translate complex data into clear insights
• High ethical standards and the ability to make decisions that align with our values
• Willingness to roll up your sleeves and able to deliver in high pressure situations 
• Highly analytical and quantitative-minded; intellectually curious; a self-starter with the ability to manage projects independently
• Very detail-oriented, with strong organizational skills and the ability to maintain and keep track of multiple information sources
• Highly adaptable, a continuous learner, and able to stay resilient in a fast-paced startup environment

Pepper values.

• Curiosity 🤔: We’re relentless in our quest to understand the community we serve. We’re challengers who ask questions, pursue perspectives, and set the new standard.
• Resilience 🌊: We embrace the ups and the downs, learn from our mistakes, and courageously persevere to achieve our goals.
• Community 🤝: We champion each other the same way we champion our customer. We do big things together and are passionate about what we do, and how we do it.

Benefits

• Company matched 401K plan up to 3%
• 100% company covered option for medical, vision, dental insurance premiums
• Flexible remote work location
• Flexible and generous vacation policy
• Paid parental leave for qualifying employees
• Health & wellness monthly stipend
• Employee discount for Pepper product
• Have a huge role in the growth of a company with a meaningful mission

Diversity

Pepper is an equal opportunity employer and makes employment decisions on the basis of merit. Pepper's policy prohibits unlawful discrimination based on race, color, religious creed, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy, or any other consideration made unlawful by federal, state, or local laws. It also prohibits discrimination based on a perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful. Pepper will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.

What Personal Information We Collect

Professional, employment-related, or schooling information. Current or past job history, performance evaluations, and educational background, including grades and transcripts.

How We Use Your Information

For professional, internal analysis, or employment-related purposes, including job applications.

The expected salary for this role is $120,000 - $140,000, though the final offer will reflect several factors such as your experience, skills, and the role’s location and may be outside of this number. Candidates should expect offers that reflect their individual qualifications, experience, and location. The salary provided is directional and actual compensation may vary. At Pepper, we know that compensation is just one part of the package. That’s why we offer a robust total rewards package, including health and wellness benefits, remote work stipends, a generous flexible paid time off policy, product discounts, and more, that are designed to support your journey both inside and outside of work.