Dutch Customer Success Specialist

Job Description

Are you a Dutch speaker with a passion for technology and customer care? Become a Customer Success Advisor for one of the world’s most innovative tech companies!

This role focuses on after-sales support and customer experience. You’ll help clients solve technical issues, guide them through their digital journey, and ensure their satisfaction long after purchase.

Key Responsibilities

• Provide top-level after-sales support to Dutch-speaking customers via phone, chat, and email.
• Assist with troubleshooting, software navigation, and security settings.
• Handle Apple ID, password recovery, and account management requests.
• Advise customers on optimizing their devices and services.
• Ensure a high-quality customer journey by resolving issues efficiently.
• Collaborate with technical teams when needed to ensure case resolution.

Requirements

• Native or near-native Dutch speaker with fluent English (B2+).
• Customer support or tech support experience is preferred.
• Strong problem-solving skills and a genuine interest in technology.
• Ability to multitask and manage time effectively.
• Flexible with schedules (shifts may include evenings/weekends).

Benefits

• Competitive salary package (14 salaries/year).
• Performance-based bonuses & relocation support if moving to Greece.
• Ongoing training and certification opportunities.
• Remote work from anywhere in Greece with provided equipment.
• Multicultural team & international career exposure.
• Free Greek language classes and career growth programs.