Senior Data Analyst

Job Description

Founded in 2003, IT Concepts’ core values – customer-centricity, teamwork, driven to deliver, innovation, and integrity – ensure we work together to be the best, realize objectives, and make a positive impact in our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem-solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and effective solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team.   

IT Concepts is looking for an experienced Senior Data Analyst to support our VA-ESOM- End Point Support and Operations Monitoring contract across the United States. This position will support the integration and optimization of IT hardware and software asset management, as well as logistics lifecycle processes. The ideal candidate will leverage their expertise in data analysis, programming, and automation to identify data gaps, implement innovative solutions, and present actionable insights through effective visualization. Additionally, the Senior Data Analyst will collaborate with cross-functional teams to ensure data quality, compliance, and alignment with agency business requirements. 

Responsibilities:

• Provide subject matter expertise (SME) on data analysis, design and development related to IT hardware (HW) assets, Software (SW) asset, and logistics lifecycle including identifying data gaps and data needs to ensure optimal and secure operations. 
• Participate on project teams related to the data integration systems through innovative solutions between existing systems and other vendor products. 
• Provide programming capability to assist with the data integration of systems through robotics process automation (RPA) and other languages such as JavaScript and Python. Help identify, design, implement and adapt electronic applications to convert business practices to automated reports. 
• Prepare and present data reports and briefings on asset and logistics data and trends and/or recommended actions to appropriate individuals using visualization. 
• Create standard and ad-hoc data analysis employing data mining, consulting, analysis and summarized snapshots (e.g. Monthly Critical Priority Incidents and High Priority Incidents, AES Scores, alerts to VA Office of IT, incidents, tickets, Quarterly KPIs, discrepancy & corrective action). 
• Develop, maintain, and continuously improves data quality, availability, accuracy, predictability and reliability of data analytics processes 
• Communicate findings in an understandable format, employing multiple types of visual results (e.g., text, charts, graphs) 
• Design, implement, and maintain multi-user databases accessible to authorized customers. Ensure that databases meet agency’s business requirements, compliance, security and regulations. 
• Collaborate with other Contract Business Operations functions as needed 
• Uses tact, diplomacy, and patience when communicating and dealing with others, such as co-workers, managers, supervisors, other business operations team members and users / stakeholders. 

Location: This position can be performed in a remote working environment and will be supporting Eastern Time working hours. 

Requirements

• Bachelor’s degree in computer science, engineering, math, or equivalent (8 years of additional relevant experience may be substituted for education) 

• 5 years of experience with Data analysis in IT HW & SW asset management and logistics, ServiceNow, data extraction, data management / warehouse and querying programs such as SQL, etc. 

• Experience with: 

• MS Office Suite (Excel, PowerPoint, Word, Access) 

• Reports, briefings, recommendations, instruction manuals, design support information enriched by data analysis and insights  

• Data monitoring, data metrics, data issues and risks. 

• Communications: 

• Good communication and interpersonal skills.  

• Oral and written technical and non-technical to a variety of audiences 

• Present information and ideas so others will understand 

• Ability to respond clearly to questions. 

• Ability to follow policies and procedures 

• Aptitude to address negative situations and positively resolve them. 

Preferred Skills: 

• Experience supporting a federal client. 

Clearance requirements:  

• Ability to obtain and maintain Public Trust Clearance. 

• Must be US Citizen or Green Card Holder. 

Benefits

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts who pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer a competitive benefits package that includes paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. 

We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.  Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or engage in other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes a commitment to continuous professional development. 

We work hard, we play hard. ITC is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We appreciate your commitment to building a positive workspace for you to be creative, innovative, and happy.

AAEO & VEVRAA

ITC is an Affirmative Action/Equal Opportunity employer and a VEVRAA (Vietnam Era Veterans' Readjustment Assistance Act) Federal Contractor. As such, any personnel decisions (hire, promotion, job status, etc.) on applicants and employees are based on merit, qualifications, competence, and business needs, not on race, color, citizenship status, national origin, ancestry, sexual orientation, gender identity, age, religion, creed, physical or mental disability, pregnancy, childbirth or related medical condition, genetic information of the employee or family member of the employee, marital status, veteran status, political affiliation, or any other factor protected by federal, state or local law.

ITC is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As part of our VEVRAA compliance efforts, ITC has established an affirmative action plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to IT Concept Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.”  Please upload your resume and complete all the application steps. You must submit the application for IT Concepts to be considered for a position.  If you need alternative application methods, please email careers@useitc.com and request assistance.  

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@useitc.com.