Technical Account Manager

Job Description

What You Will Do

• Leading business process discovery workshops
• Developing and leveraging expertise in AI solutions
• Planning, managing, and performing application build, test, and deploy activities
• Identifying and monitoring interdependencies between various program or project workstreams
• Creating project deliverables and standards
• Planning and establishing after go-live activities
• Effectively communicating complex client and solution concepts to audiences of varying levels

What You Will Bring

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 3-5 years of experience in a client-facing implementation consultant role, preferably in a software or AI technology environment.
• Strong technical background with the ability to understand and articulate complex technical concepts.
• Have worked in a (Series A - Series C) B2B SaaS startup environment.
• Proven expertise in steering technical projects, ensuring seamless execution from inception to completion.
• Adept at strategically gathering and distilling requirements, coupled with a mastery of User Acceptance Testing (UAT) processes to guarantee optimal project outcomes.
• Skillful in crafting meticulous testing workflows and scenarios, contributing to the delivery of high-quality and flawlessly functioning solutions.
• Demonstrated track record of delivering exceptional customer success, showcasing a commitment to understanding and exceeding client expectations.
• Proven project management skills with experience leading end-to-end implementations.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal teams.
• Experience working with AI, including chatbots preferred
• SAAS and/or Fintech industry experience preferred

Compensation

• Compensation is expected to be between $125,000 - $150,000. Exact compensation may vary based on skills and location.

What We Offer

• 💻 Remote First Policy
• 🏥 Medical/Dental/Vision Insurance
• 🏝 PTO & Holidays
• ✨ Life Insurance