Client Success Specialist

Job Description

Company Overview:

Cohere Health is a fast-growing clinical intelligence company that’s improving lives at scale by promoting the best patient-specific care options, using cutting-edge AI combined with deep clinical expertise. In only four years our solutions have been adopted by health plans covering over 15 million lives, while our revenues and company size have quadrupled.  That growth combined with capital raises totaling $106M positions us extremely well for continued success. Our awards include: 2023 and 2024 BuiltIn Best Place to Work; Top 5 LinkedIn™ Startup; TripleTree iAward; multiple KLAS Research Points of Light awards, along with recognition on Fierce Healthcare's Fierce 15 and CB Insights' Digital Health 150 lists.

Opportunity Overview:

Cohere is looking for a Client Success Specialist in support of current customer accounts. This role will be an integral member of the Client Success team and will serve as one of our customer’s key points of contact, assisting with business, product, and technical support. This person will play a critical role in nurturing and developing customer relationships and will lead the resolution of customer issues, help to shape reporting efforts, and work with teams across Cohere in support of customers.

If you are passionate about deploying technology-driven solutions, understand how value based care works in our industry and a desire to enhance patient experience, drive clinical excellence, and achieve healthcare operational efficiencies, we want to hear from you!

Last but not least: People who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

What you will do:

• Develop strong and sustainable business relationships with Cohere’s value based care current client accounts in support of current work and expansion efforts
• Manage, track, and monitor progress against day-to-day operational work, milestones, and ongoing work plans
• Maintain knowledge of all current and upcoming activity with customer accounts in relation to current scope and expansion opportunities
• Partner with customers to troubleshoot issues and to identify solutions
• Collaborate with cross-functional teams within Cohere to effectively respond to customer issues and inquiries
• Track key internal updates and performance indicators that should be shared with client accounts and help to determine most effective way to share information
• Create & deliver reporting materials and client facing presentations to share updates, progress against targets, and overall performance for client accounts

Your background & requirements:

• Bachelor’s degree or equivalent work experience
• 4-7 years of experience in customer-facing roles (customer success, customer support, or similar role)
• 3-5 years technical experience
• Passion for building relationships with key stakeholders and prioritizing their needs
• Excellent project management and communication skills with strong interpersonal skills
• Operationally minded and able to effectively problem solve in partnership with client accounts
• Ability to effectively work cross-functionally, including with technical teams
• Experience working in healthcare, preferably with health plans, preferred
• Experience working in fast-paced startup environment preferred 
• Flexible and comfortable with ambiguity
• Willingness to travel up to 25% of time

We can’t wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement: 

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all.  To us, it’s personal.

The salary range for this position is $65,000 to $75,000 annually; as part of a total benefits package which includes health insurance, 401k and bonus. In accordance with state applicable laws, Cohere is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including but not limited to qualifications for the role, experience level, skillset, and internal alignment.

#LI-Remote

#BI-Remote