UX/UI Designer

Job Description

Position summary:

Join our growing global design team and play a pivotal role in shaping the future of Sojern’s Travel Marketing Platform. As a UX/UI Designer, you will collaborate with talented teammates worldwide to deliver intuitive, data-driven solutions that empower travel marketers. This role is central to enhancing the user experience of our platforms, dashboards, and automated reporting tools, ensuring our products meet the needs of a diverse, global user base.

You’ll work directly with customers, conducting interviews and usability testing to gather feedback and uncover insights that inform your designs. You'll have the opportunity to contribute to cutting-edge projects that leverage advanced data visualization, personalization, and AI-driven design principles. By working closely with Product, Product Marketing, Client Success, and Engineering teams, you’ll bring innovative ideas to life while continuously iterating based on user needs.

If you’re passionate about designing user-centered products that solve real-world problems and want to grow within an inclusive, dynamic team, this is the perfect role for you!

**For consideration, please include a link to your portfolio and resume.**

What you will do:

• Collaborate with Product, Product Marketing, Client Success, and Engineering teams to design user-centric features and workflows for Sojern’s internal and external platforms, dashboards, and reporting tools.
• Design experiences aimed at improving user activation, retention, and expansion metrics, ensuring alignment with product goals and user needs.
• Partner with Product and Commercial teams to design features that support pricing tiers, packaging strategies, and role-based access control for different customer segments or verticals.
• Develop intuitive, engaging first-time user experiences and self-service onboarding flows to streamline adoption and drive product engagement.
• Create wireframes, prototypes, and high-fidelity mockups using tools like Figma, ensuring they align with product requirements and user needs.
• Conduct user research, including interviews, usability testing, and surveys, to gather insights that inform design decisions.
• Develop scalable, responsive designs optimized for complex data visualization and reporting interfaces.
• Maintain and enhance Sojern’s product design system to ensure consistency across all platform elements.
• Advocate for accessibility and inclusivity throughout the design process, ensuring our products meet the needs of a diverse audience.
• Collaborate with Engineers to ensure seamless implementation and adherence to design specifications.
• Analyze usage metrics, user feedback, and industry trends to identify areas for improvement and propose solutions.
• Present designs and findings to stakeholders and incorporate feedback iteratively.
• Become a vocal advocate for great design at Sojern, including assisting with occasional presentations to other teams about ongoing projects and initiatives.
• Work independently across multiple projects while maintaining quality and meeting deadlines.

What you bring to the table: 

• MUST have an online portfolio of relevant work examples.
• Bachelor’s degree in Design, Human-Computer Interaction, or a related subject (or equivalent experience).
• 5+ years of experience in UX/UI design, preferably focused on SaaS platforms, subscription-based products, or enterprise applications.
• Expertise in Figma and a strong understanding of its features.
• Experience designing in-app messaging workflows, product tours, and data-heavy interfaces with a focus on usability and visualization.
• Strong knowledge of user research methodologies and usability testing.
• Solid understanding of SaaS metrics (e.g., churn, retention, engagement) and how design decisions impact business outcomes.
• Familiarity with accessibility standards and best practices for product design.
• Basic understanding of front-end technologies (HTML, CSS, and JavaScript) to bridge the gap between design and development.
• Proven ability to work collaboratively within cross-functional teams.
• Excellent problem-solving and communication skills, with the ability to articulate design decisions clearly.
• Highly detail-oriented and self-motivated, with the ability to prioritize tasks and meet critical project milestones and deadlines.
• BONUS Points for fluency in more than one language, exposure to machine learning or AI-driven product design, experience designing for B2B platforms, data analytics tools, or travel-related products.

What we have for you:

We take a whole-person approach to create a Sojernista Experience that allows our people to thrive, not just as employees, but as humans. As an employee of Sojern, you would benefit from this in the following ways:

• Rewards & Recognition: Competitive compensation packages, stock options offered to every employee, Bonusly program to reward and recognize team wins and performance, plus employees can take up to 40 hours of paid time per year to volunteer and give back to the community 
• Flexibility: Flexi-Friday benefit, hybrid or remote work options for most roles, time-zone friendly work hours with async collaboration
• Connection: Team offsites planned annually, six employee resources groups, regular virtual and in office team building events, monthly company All Hands & leadership Q&As
• Wellbeing: PTO allowance to recharge, comprehensive healthcare options, paid parental leave (16 weeks for birthing parents; 12 weeks for non-birthing parents), retirement contributions and investment options (for applicable locations), travel benefits (hotel stay benefit & IATA membership), plus mental health, wellness & financial health resources
• Growth: Learning & development stipend, mentorship program, career development programs, leadership training
• Productivity: Home office tech set up (laptop, monitor, keyboard, mouse), monthly internet and phone allowance, modern tools to communicate and collaborate (Slack, Google Suite)

Our Sojernista First workplace philosophy is designed to take a flexible approach, recognizing that the needs of our employees may differ depending on their role, team, or location. What does not differ is our focus on building genuine connections, increasing global collaboration, and providing programs, tools and resources centered around the needs and wellbeing of our employees, regardless if you are working in an office, hybrid, or fully remote. #LI-LC1 #LI-Remote

About Sojern:

At Sojern, we believe in the power of travel as a way to bring the world together. It is that passion that drives Sojern to build smart digital solutions that help travel marketers reach travelers efficiently, and increase long-term growth, customer loyalty and profitability.

Our customers include hotels, attractions and tourism boards, and they use the power of machine learning, data science and real-time traveler data in Sojern’s products to build direct relationships with travelers across social, mobile and the web. Now, more than ever, our thousands of customers rely on Sojern to drive visits, bookings, and ticket sales by engaging with travelers as they plan their travel.

As a globally distributed company, we are headquartered in San Francisco with employees based in 14 countries and counting. Our team is passionate about travel and the core values that define our culture: Win as a Team, Embrace Inclusion, Be Genuine, Deliver Wow, and Center Around the Customer. Check out our Glassdoor reviews! #LI-LC1 #LI-Remote

Hiring Locations:

US Roles at Sojern based outside of our Omaha, NE or San Francisco, CA office can sit in any of the following states: AZ, CA, CO, CT, FL, GA, IL, IN, IA, KS, MA, MI, MN, MO, NE, NJ, NY, NC, PA, SD, TN, TX, UT, WA, and WI. Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.

CA residents: For information on the personal information that Sojern collects when you apply for this job, and how that information is handled, please see the Sojern Privacy Policy.