Principal Product Manager, SaaS

Job Description

As a Principal Product Manager, SaaS Platform at AffiniPay, you will play a crucial role in ensuring the integration, scalability & configurability of our SaaS platform by building the foundational building blocks that can be leveraged across products, including existing products and future products that are 0-1 or acquired via M&A. Your deep understanding of technical, business and customer problems along with the broader product strategy & roadmap will allow you to identify opportunities for the platform team to build scalable and extensible systems that can meet the evolving needs of AffiniPay applications, product teams and our customers. One of your top priorities will be a shared identity service across all AffiniPay products, ensuring a seamless customer experience and maximizing cross-selling opportunities. 

What You’ll Do:

• Leverage a strong technical aptitude to collaborate with engineering teams to build a shared vision & roadmap for the SaaS platform, considering business goals, technical challenges, customer problems, user impact, implementation cost, and security / compliance.
• Uncover, prioritize, implement and optimize services, tools & infrastructure in the SaaS Platform to deliver exceptional value to our applications & customers and ensure ease of integration, scalability and customization across all of our software solutions.
• Identify opportunities and priorities for embeddable technology that will deploy new capabilities uniformly to existing products and optimize time-to-integrate for new products (both 0-1 products and via M&A)
• Collaborate with Engineering, Design, Security & business partners to drive the vision and development of a shared identity service across AffiniPay products, including authentication, authorization, permissions, user management, and security.
• Understand customer problems related to security & access management to accelerate cross-sell and deepen trust by delivering delightful authentication experiences.
• Work closely with security and compliance teams to ensure all solutions meet regulatory and industry standards.
• Conduct discovery efforts, and analyze qualitative and quantitative data to inform decision-making and iterate on solutions, driving measurable improvements in performance, efficiency of development, cross-sell, account security and user experience.
• Roll up your sleeves and dig into the technical details while obsessing over a simple, intuitive customer experience.

About You:

• Technical Expertise: A deep understanding of software platform product architecture.
• Collaborative Approach: Ability to partner across technical and non-technical teams and simplify complex technical concepts for diverse audiences.
• Strategic Vision: Ability to set and articulate a clear vision and strategy for platform and identity initiatives.
• Business Acumen: You are extremely comfortable prioritizing customer needs in the context of business objectives 
• Problem Solver: Strong analytical skills and a data-driven approach to solving complex problems.
• Customer Focus: Deep empathy for users and commitment to enhancing their journey and experience.
• Security Mindset: Proactive in identifying and addressing security needs to protect user data and ensure compliance.
• Adaptability: Thrive in a fast-paced environment and can pivot when needed.
• Innovative Thinker: Excitement for bringing creative ideas to life and driving technical innovation.
• 7-10 years of taking SaaS products to market, with experience setting strategy, launching and scaling SaaS platforms that prioritize security, usability, and service/feature adoption.
• Bachelor's degree in a directly related field, or equivalent practical experience.
• Strong technical background with the ability to understand and discuss architectural concepts, tradeoffs, and new opportunities.
• Experience in launching shared services/solutions in existing products.