Dlocal

Strategic Account Manager Lead

Job Description

As a Strategic Accounts Lead at d’Local (DLO), you will manage a portfolio of our most prominent global enterprise merchants, identify new business opportunities, and build lasting partnerships. You will understand the unique needs of a merchant and provide them with expert payments guidance to help them grow. You’ll play a key role in driving revenue growth by upselling and cross-selling to existing clients, while also leading and developing a high-performing team to support business objectives.


What will you be doing?
  • Build deep, trusting, long-term relationships with decision makers and executives on our most strategic accounts by understanding their needs and delivering tailored solutions. 
  • Design and implement bespoke commercial portfolio strategies that align with dLocal's (DLO) vision and merchants’ needs.
  • Be proactive and prioritize across multiple projects and teams to ensure the successful delivery of our solutions.
  • Serve as a regional expert, providing insights to support the broader sales and account management strategy.
  • Represent the company at industry events, conferences, and through professional networking.
  • Lead and mentor a team, setting clear goals and supporting their professional growth.

    • Who You Are
  • You are curious, agile, autonomous, and enjoy navigating through ambiguous scenarios.Enjoy engaging others, working collaboratively, and developing strong working relationships at all levels of the organization.
  • Highly skilled in leveraging your business acumen and analytical abilities to align strategic goals and help customers reach them.
  • Proactive and skilled at managing multiple cross-functional projects, while motivating and collaborating with others to achieve results
  • Passionate about leading strategic payments conversations, presenting business reviews, and coordinating high-level technical discussions

    • Additional Requirements
  • You have a minimum of 8 years of experience in a client-facing, commercial role, such as account management, consulting, or working in the payments industry, with a strong background in complex enterprise sales cycles.
  • You have full professional written and verbal proficiency in English.
  • You must be comfortable travelling at least 25% of the time.
  • Spanish and Portuguese as a second language is a plus.

    • Apply Now
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