Enterprise Account Manager, EMEA Accounts - India

Job Description

Key Responsibility: Strategic Account Ownership

Own a high-value portfolio (>$7M ARR) of enterprise and upper-mid-market customers in EMEA.

Build executive-level relationships with customer stakeholders to position JumpCloud as a strategic partner.

Lead Quarterly Business Reviews (QBRs), renewal negotiations, and multi-year account planning.

Identify whitespace and expansion opportunities and execute growth strategies across the portfolio.

Key Responsibility: Revenue Retention & Expansion

Drive consistent execution against key performance indicators (KPIs): Net ARR growth, renewal rates, expansion revenue, and product adoption.

Accurately forecast pipeline and own commercial negotiations in collaboration with Renewal Specialists.

Develop territory and account plans aligned to customer business goals and JumpCloud’s roadmap.

Key Responsibility: Cross-Functional Leadership

Collaborate closely with Customer Success Managers (CSMs) to ensure strong adoption and solution value realization.

Partner with Sales Engineering, Product, and Support teams to drive outcomes for complex or strategic customers.

Work with Marketing and Partner teams to build co-selling motions and targeted campaigns.

Key Responsibility: Global Collaboration

Work effectively across time zones to support EMEA customers and internal teams.

Willingness to travel internationally for key customer meetings, strategic workshops, or company events as required (~10%).

Requirements:

10+ years of experience in Enterprise SaaS account management or customer growth roles.

Proven track record managing a large book of business ($10M+ ARR) and consistently exceeding growth and retention targets.

Experience managing both direct and partner-led enterprise accounts.

Strong command of value-based and solution selling methodologies (e.g., Challenger, MEDDIC, SPIN).

Demonstrated executive presence and ability to influence C-level stakeholders and decision-makers.

Highly proficient in CRM and forecasting tools (e.g., Salesforce, Clari).

Strong organizational skills and a strategic mindset for multi-threaded customer engagement.

Bachelor's degree required. An MBA or a technical degree is a plus.

Why Join JumpCloud?

Strategic Role: Be a key driver of revenue growth and customer satisfaction across JumpCloud’s most important accounts.

Autonomy & Impact: Own your territory, influence product and go-to-market strategies, and make a measurable impact.

Remote & Flexible: Work from anywhere in India with a modern, results-driven work culture.

Career Growth: Thrive in a fast-paced, high-growth SaaS company with ample opportunities for advancement.

Global Team: Collaborate with passionate teams across North America, EMEA, and APAC.