Swedish Speaking Airline Customer Service Agent

Job Description

Patrique Mercier Recruitment FR is proud to offer an exciting opportunity for a Swedish Speaking Airline Customer Service Agent. This position is ideal for individuals who are enthusiastic about travel and enjoy providing top-notch customer support to Swedish-speaking passengers with their airline inquiries.

Responsibilities

• Deliver exceptional customer service to Swedish-speaking clients through phone, email, and chat interactions.
• Assist customers with flight bookings, inquiries, cancellations, and changes.
• Resolve passenger issues and complaints with professionalism and efficiency.
• Stay informed about the airline's services and policies to offer accurate information.
• Maintain and update customer interaction records in the CRM system.
• Collaborate with team members and other departments to provide comprehensive support.
• Engage in ongoing training and development to enhance customer service skills and product knowledge.

Requirements

• Fluency in Swedish and English, with strong verbal and written communication abilities.
• Previous experience in customer service, ideally within the airline or travel sector.
• Excellent interpersonal skills with the ability to handle customer inquiries effectively.
• Strong troubleshooting and problem-solving capabilities.
• Familiarity with customer service software and proficient in Microsoft Office.
• Detail-oriented and able to manage multiple tasks in a fast-paced environment.
• A genuine interest in travel and helping customers enhance their travel experience.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...