Retail Services Project Manager

Job Description

The Retail Network team is on a mission to grow and scale the world’s most trusted, open, and complete product data network. As a Project Manager, you’ll play an instrumental role on the Retail Network Services team by driving the successful delivery of packaged and custom implementation engagements and managing all aspects of the customer’s experience. These implementation engagements are critical for the growth of our Retail Network. In this role, you will be responsible for working cross-functionally within Salsify to ensure successful deployments, and you will work consultatively with customers to set expectations, plan, communicate, and negotiate project scope, activities, timeline, and budget. Our Project Managers enable internal and customer teams to implement elegant win-win solutions while optimizing process, efficiency, and customer experience. 

How you’ll make an impact

We are looking for a self-motivated individual who will:

• Manage all aspects of implementation projects for both packaged and custom configuration and/or integration services for mostly enterprise customers.
• Ensure all project records and artifacts reflect customer goals and project scope, as well as updated progress and status.
• Develop an understanding of the Salsify product and our packaged and custom solutions/deliverables in order to advise customers in gathering the required data/requirements needed to configure their Salsify platform and exit implementation successfully.
• Use a streamlined, productive approach with customers to deliver valuable, sustainable solutions that generate customer trust in Salsify.
• Report on project status to relevant stakeholders both internally and externally, tracking project progress, issues/risks, and mitigation plans.
• Identify conflict and/or change with the customer, including the distinction of what can be self-managed vs. what requires additional support. Collaborate with management to drive resolution, including customer negotiation and alignment.
• Communicate opportunities for additional or different services and navigate internal scoping/replanning processes, with support.
• Collaborate with cross-functional teams across Salsify to identify and schedule the appropriate resources necessary to successfully deliver projects.
• Continuously assess operational opportunities and drive efficiency improvements.

You'll Enjoy This Role If You Have

• Excellent organization skills to keep projects on track and identify risk 
• Strong communication skills to help you build trust with cross-functional teams and external customers 
• A desire to be customer-facing, working with enterprise accounts across different industries 
• Curiosity about our customers’ needs and challenges as well as our internal teams’ ways of working and striving to deliver improvements all around 
• A willingness to go to the lowest level of detail to ensure the business is set up for success and simplify ways of working
• Comfort operating in ambiguity and balancing the short-term “just get things done” with the long-term “ideal state” 

What we’re looking for in you

• 3+ years of project management experience in customer-facing, problem-solving positions in fast-paced, high-tech companies; SaaS and SI preferred.
• You are able to maintain command over a higher volume of variably-sized projects of varying contract types (T&M, fixed fee, managed services, etc.) pivoting throughout your day and balancing your time throughout the week to drive both packaged and custom engagements forward on plan 
• You embrace change as the reality of almost all successful project delivery and love proposing solutions to all sorts of challenges. You are a constant risk/issue/change identifier who coordinates multiple teams to reach a resolution.
• You demonstrate solid project management competencies and behaviors, including plan management for project activities, scope, deliverables, timeline, and budget; risk, issue, and change management; and comfort and alignment in utilization a PSA and other tools as a project’s source of truth 
• You are curious to learn about new businesses and industries, and you can quickly grasp and make effective use of the industry and a customer’s specific terminology.
• You foster great relationships with internal teams and external customers. You are unafraid to address issues head-on, knowing the right way to deliver the message with diplomacy, tact, and positivity so that the customer and/or internal team know you are working in their best interest and toward a common goal.
• You work within established processes and tools to navigate projects through all stages of their lifecycle. You work collaboratively with management to resolve complex change management and escalated team dynamics.
• You are comfortable and energized by spending your day interacting with many different people across multiple levels in both internal and customer organizations.
• Note: This role will be primarily responsible for customers based in the US and requires flexibility to take meetings until 7pm for most working days. 
• The following are not required but are a bonus:
• Experience working with Retailer and/or Distributor customers 
• Experience working in a global environment and across different cultures