Solutions Engineer - Professional Services

Job Description

The Solutions Engineering team builds custom solutions to help customers achieve their business goals with Salsify. Our solutions seamlessly complement Salsify’s out-of-the-box capabilities to ensure brands are delivering the best product experience.

As a Solutions Engineer, you will utilize your strong engineering background to envision, design, build, communicate and ultimately deliver solutions that solve our customer's problems.

How You'll Make an Impact:

• Design and develop a wide range of valuable custom solutions that extend the Salsify platform for our strategic customers. Solutions include building customer-specific full-stack applications, integrations from ERP, PIM, or DAM systems into Salsify, API integrations from Salsify to downstream eCommerce platforms, as well as custom tooling to extend and optimize Salsify’s core platform.
• Deliver projects, balance timelines, customer budgets and level of support needed. Also, communicate project updates to both internal and external team members on a consistent basis, thus helping to manage and support shareholders needs;
• Partner with Project Managers to deliver projects accurately, timely, on budget and with a high level of customer satisfaction. Communicate project updates to both internal and external team members.
• Collaborate with other Services colleagues in the pre-sales phase to help define and scope proposed solution engineering work.
• Consult and provide proven solutions for executing technical customer projects
• Identify and implement updates to custom built integrations and solutions as new product releases provide replacement out-of-the-box capabilities.
• Advise on Salsify common engineering tools including Web Services APIs, database integration patterns, and data modeling;
• Be an active player in creating the Sol. Eng Delivery team structure/processes and mentoring;

You’ll Enjoy this role if you are:

• 4+ years proven experience in a professional software engineering / solutions engineering role. BS with a technical focus, Computer Science preferred. 
• Experience building applications or integrations in a SaaS company, specializing in back-end development
• A command of at least one server side languages (Ruby on Rails preferred)
• Front-end development experience and familiarity with one or more Javascript library / framework (React and AngularJS preferred)
• Experience with modern build, testing tools and Agile & Scrum methodology
• Experience working directly with customers
• Ability to articulate technical resolutions to both technical and non-technical audiences
• Curious, enjoy learning and tackling new challenges
• Ability to thrive under pressure in a growing and evolving industry and product

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