Ttec Digital

Senior Cisco UCCE Support Engineer

  • Ttec Digital

Job Description

We are looking for an experienced Cisco UCCE Senior Engineer with Acqueon experience to join our Contact Center Managed Services team.  In this role you will be responsible for the scripting and configuration of UCCE Dialer applications while working with and interacting with our design and architecture leads, project management team, developers and testers.  If you have experience with multi-site configurations in a consulting or large enterprise systems role, we want to talk to you! 


What you'll be doing:
  • Design and deploy IP-IVR and CVP/AVP applications.
  • Manage and troubleshoot Cisco Dialer and Acqueon LCM platforms.
  • Intake, validate, and manage outbound campaign requests from business units.
  • Perform break-fix activities for Cisco Dialer and Acqueon LCM environments.
  • Collaborate with business teams to gather and confirm campaign requirements.
  • Provide client-facing support with clear verbal and written communication.

    • What skills you will bring:
  • 3 to 5 years Cisco UCCE software [ICM, CVP, IP-IVR] Enterprise development and deployment experience, including scripting, configuration and call routing
  • IP-IVR integration design or deployment
  • CVP application deployment experience
  • Cisco IP Dialer, Email Manager, and Unity experience is a plus
  • Cisco dialer and Acqueon LCM knowledge
  • Manage intake requests from business units for all outbound campaigns.
  • Validate requirements with business teams based on intake requests.
  • Cisco dialer and Acqueon LCM break-fix
  • Strong client-facing skills along with strong verbal and written communication skills.
  • Bachelor’s degree in engineering or similar field and/or equivalent work experience.

    • Apply Now
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