Senior Manager, Payroll Services

Job Description

Who we are

Humi is the Canadian employment platform. We help Canadian businesses be better employers. Founded in 2016, our all-in-one employment system allows Canadian businesses to manage employee information, onboarding, performance, time off, employee benefits and payroll. 

Humi officially joined Employment Hero to accelerate the mission of making employment easier and more valuable, for everyone. Employment Hero has a $2 billion valuation and a presence in 6 countries globally, servicing over 300,000 businesses and more than 2 million employees.

Our DNA

At Humi, we’re proud of our unique DNA.

1. We are Mission First - everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission
2. We are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy 
3. We are AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale
4. We are Apolitical - we do not take a position on political or social topics, unless it relates to our Mission
5. We Live by Our Values - we role model our values 100% of the time

We Expect High Performance - we set a high standard and we’re not satisfied with being average

As our Senior Manager, Payroll Services you will lead our Canadian Payroll Services team. In this role, you’ll be responsible for aligning local service delivery with global initiatives, driving operational excellence, and ensuring a consistently high-quality client experience at scale.

You’ll oversee day-to-day payroll operations and serve as a trusted advisor to both your team and cross-functional partners including Sales, Client Success, and others. With a strong focus on delivering a best-in-class managed payroll experience, you’ll play a pivotal role in shaping the future of our offering in Canada.

This is an exciting opportunity for an experienced payroll leader who thrives in a fast-paced environment and takes initiative. You’ll bring a balance of people leadership, process discipline, and deep knowledge of Canadian payroll compliance—while contributing to a globally aligned, scalable strategy.

Your key focus areas will be: 

• Translate global initiatives into actionable, localized execution plans for the Canadian market.
• Oversee day-to-day operations of the Managed Payroll team and service in Canada, ensuring accuracy, timeliness, and compliance.
• Drive scalable processes and best practices to support growth while maintaining service quality.
• Identify ways to improve team capacity
• Develop and track KPIs to monitor performance and identify areas for improvement.
• Lead, coach, and grow a high-performing team of payroll specialists and managers.
  

This will include:

• You will process payroll for a small portfolio of our managed clients ensuring timely communication, accurate payroll and benefit adjustments, ROE submissions and detailed reporting.
• Support resource planning, hiring, and capacity forecasting in line with business growth.
• Act as an escalation point for complex or high-impact client issues.
• Ensure adherence to Canadian payroll legislation and CRA requirements.
• Collaborate with global and local risk, compliance, and legal teams to mitigate risks and adapt to regulatory changes.

Who you are 

To thrive at Humi, you’ll need to embody The EH Way - operating with focus, agility, and an obsession with impact. For this role, you’ll also bring:

• 5+ years of payroll experience 
• 4+ years leadership experience
• Tech savvy and ability to pick up new platforms and software quickly 
• Strong communication skills with a customer service mindset and team mindset
• Self starter with a resourceful attitude when problem solving and dealing with ambiguity, and working on tight timelines
• Analytical and strategic thinker who looks for opportunities and spearheads innovation that will drive better process improvements
• Completed post secondary degree in Accounting, Finance, Payroll or other relevant areas 
• Strong knowledge of Canadian payroll legislation and best practices (PCP or CPA designation is a plus).
• Experience working in a fast pace startup is an asset

What we can offer

At Humi, we don’t just talk about a better way to work - we live it. Joining Humi means:

• You will work remotely, with the flexibility to own your time and impact
• You will access cutting-edge tools to amplify your work, knowledge and outputs 
• You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life
• You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies 
• You’ll also have access to a wide range of benefits that include: a very generous paternity leave policy, subsidised egg freezing (so you can make the choice that’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities 

Humi is now officially part of the Employment Hero team. Employment Hero is committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here: https://employmenthero.com/legals/applicant-policy/

Humi is dedicated to fostering an inclusive work environment where everyone can do their best work. We encourage people of all backgrounds to apply.