Client Success Operations Executive

Job Description

As a Client Success Operations Executive, you will play a key role in enabling the Client Success team to deliver a best-in-class experience to our B2B clients. This includes managing client onboarding and program configuration, supporting L&D webinar execution, and driving process improvements across our internal workflows.

Client Onboarding & Setup

• Set up and configure new client accounts across Intellect systems (e.g. Admin Dashboard, program configuration, email drips).
• Coordinate with internal teams to ensure timely go-live readiness.

Operational Support & Maintenance

• Support the Client Success team in servicing active clients by making backend changes, updating employee lists, and maintaining content in the Admin Dashboard.
• Source and coordinate local speakers for regional or localised launch webinars in collaboration with the Client Success and L&D teams.

L&D Webinar Coordination

• Coordinate logistics and action steps for L&D webinars (e.g. MHFA, mental health workshops, webinars).
• Provide troubleshooting support during live sessions to ensure smooth execution.
• Liaise with internal facilitators and Client Success Managers to align on webinar needs and follow-ups.

Process Improvement

• Identify and propose workflow improvements to enhance team efficiency and service delivery.

• Maintain internal SOPs and templates to support scalability.
  

Requirements

• 1–2 years of experience in an operational, project coordination, or client servicing support role; experience in a startup or healthcare environment is a bonus.
• Highly organised with strong attention to detail and time management.
• Proficient in using spreadsheets (Google Sheets, Excel); bonus if experienced in automation tools or internal CRM/dashboards.
  A team player who thrives in fast-paced, collaborative environments.
• Strong communicator who is proactive, solution-oriented, and responsive.
• Comfortable working with ambiguity and keen to learn across cross-functional domains.

Benefits

• Work in a diverse environment with people from over 10 countries
• A generous leave policy
• Work flexibility
• Medical coverage
• Performance Bonus
• Christmas Leave (The team takes the whole Christmas week off separate from our leave policy)
• Birthday Leave (1 day)
• Holidays off
• Quarterly mental health day off
• Mental health benefits (Premium access to our app!)
• Work-life balance and employee wellness
• Regular social events where we have non work-related fun