Dutch Speaking - Customer Support Agent iGaming in Malta - Relocation Provided

Job Description

Are you ready to turn your passion for customer service into a thrilling career adventure? Join us at Next Job Abroad as a Dutch Speaking Customer Support Agent in the buzzing iGaming hub of Malta! This is not just a job; it’s an opportunity to immerse yourself in an exciting industry while embracing the vibrant lifestyle of a Mediterranean paradise.

In this role, you'll be the voice of support for our Dutch-speaking players, ensuring they have an unforgettable gaming experience. You’ll answer inquiries, troubleshoot issues, and help guide customers through our fantastic gaming offerings. If you have a charismatic personality, a knack for problem-solving, and a love for all things interactive, we want to hear from you! Plus, we’ll make your transition to Malta easier with our relocation package!

Responsibilities

• Deliver top-notch customer service through chat, email, and phone to our valued Dutch-speaking clients.
• Resolve queries and concerns with a friendly and professional approach.
• Guide customers in navigating our products and services, enhancing their gaming experience.
• Collaborate with a dynamic team to maintain an outstanding level of service.
• Document customer interactions accurately in our CRM system.
• Collect and share customer feedback to help shape better service experiences.
• Participate in engaging training sessions to boost both your product knowledge and service skills.

Requirements

• Fluent in Dutch and proficient in English; additional languages are a bonus!
• Previous experience in customer service or a similar environment is a plus.
• Outstanding communication and interpersonal skills with a keen focus on customer satisfaction.
• Adept at multitasking and thriving in a fast-paced environment.
• Experience with CRM systems and customer support tools is an advantage.
• Excited to relocate to Malta and dive into a vibrant culture.
• A passion for gaming and insights into the iGaming industry will set you apart!

Benefits

• Career growth opportunities in a renowned iGaming company.

• International & diverse work environment.
• Competitive performance bonuses.
• Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes.
• Hybrid working setup.
• Yearly salary €25.000 excluding bonuses.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Work for a Great Place to Work-Certified Company.
• Relocation package (reviewed case by case)
• This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!