Customer Success Manager

Job Description

Join Our Team at Flosum!

At Flosum, we empower Salesforce-driven enterprises with cutting-edge DevSecOps and Data Protection solutions. Our mission is to help customers innovate confidently while staying secure and compliant. As we grow, we’re looking for a passionate and strategic Customer Success Manager to join our team and help our enterprise customers succeed—because when they grow, we grow.

About the Role

As a Customer Success Manager, you’ll be the trusted advisor and advocate for a portfolio of high-value enterprise accounts. You’ll guide customers through every stage of their journey—from onboarding to adoption and expansion—ensuring they realize maximum value from Flosum’s platform.

What You’ll Do

• Own relationships with enterprise customers to drive retention, product adoption, and account growth.
• Serve as a strategic advisor, aligning Flosum’s solutions with customer goals and Salesforce architecture.
• Lead onboarding and ensure a smooth transition from implementation to value realization.
• Monitor customer health, proactively mitigate risks, and address potential challenges before they arise.
• Deliver success plans, roadmap reviews, and Quarterly Business Reviews (QBRs).
• Identify and drive upsell and cross-sell opportunities in partnership with Sales.
• Collaborate with internal teams—Product, Sales, and Support—to ensure a seamless customer experience.
• Advocate for customer needs by sharing feedback and insights with our product team.
• Deliver onboarding, training, and enablement to ensure customers are confident and effective in using Flosum.

Requirements

What You Bring

• 5+ years of experience in Customer Success, Account Management, or Professional Services, ideally in B2B SaaS or the Salesforce ecosystem.
• Strong understanding of Salesforce architecture, customization, and implementation cycles.
• Proven success managing complex, enterprise-level accounts.
• Strategic mindset with a proactive, solution-oriented approach.
• Strong communication, relationship-building, and stakeholder management skills.
• Ability to balance multiple projects while maintaining high customer satisfaction.
• Experience with customer health metrics and data-driven success strategies.
• Salesforce certifications (Admin, Consultant, or Developer-level) are a plus.

Benefits

Why Join Flosum

• Be part of a mission-driven team helping global enterprises thrive on Salesforce.
• Work with innovative technology at the intersection of DevOps, security, and compliance.
• Collaborate in a culture that values growth, ownership, and customer-first thinking.
• Your impact will be visible, meaningful, and deeply valued.