Job Description
The Role:
The Learning & Enablement Operations Manager will be responsible for the day-to-day operations of our training program, ensuring that all training content, schedules, and systems are up to date and running efficiently. This person will coordinate across teams—including Product, IT, Professional Services, Sales, and Marketing—to ensure the enablement team stays ahead of product changes and continuously improves the training experience for customers and partners.
The ideal candidate will have strong project management skills, technical aptitude, and experience managing Learning Management Systems (LMS) and integrations. While the primary focus is on operations, the ability to deliver introductory-level training sessions is a plus.
What You’ll Do:
Training Content & Curriculum Management- Work with the Training & Enablement team to plan and prioritize new training development, ensuring alignment with business needs. Maintain a regular cadence for content updates, ensuring training materials reflect the latest platform features, Snaps, integrations, and enhancements.Set up and facilitate monthly product review meetings with Product, Engineering, and Enablement teams to keep training teams updated.Track and report on content effectiveness and engagement, identifying areas for improvement.Play a critical role in scaling our global training and partner enablement programs.LMS & Training Technology Management- Own and maintain the LMS platform, ensuring seamless operation and integration with Salesforce and customer/partner LMS systems.Manage training course marketing pages, ensuring accurate and up-to-date information. Coordinate with IT and Professional Services to troubleshoot issues related to virtual training materials, authentication, payments, and system integrations.Research and implement third-party generative AI tools to assist in content creation and certification development.Training Program Scheduling & Operations- Maintain the global training schedule, ensuring smooth execution of both live and on-demand courses.Drive efficiencies and innovation in training operations through process optimization and AI tools.Develop and streamline internal workflows for content approvals, scheduling, and reporting.Optimize team efficiencies by automating processes, improving content review cycles, and enhancing collaboration tools.Partner with marketing to promote training offerings and ensure visibility to customers and partners.Cross-Team Coordination & Continuous Improvement- Work closely with Product, Sales, and Partner teams to ensure training aligns with go-to-market priorities.Regularly collect and analyze feedback from learners, instructors, and stakeholders to improve the program.Identify opportunities to enhance partner and customer onboarding experiences through training innovationsTraining Facilitation- While not required, the ability to deliver introductory-level training sessions on our platform is a plus.What We’re Looking For:
5+ years of experience in training operations, program management, or instructional design within an enterprise software or technology-driven environment.Experience managing Learning Management Systems (LMS), including integrations with Salesforce and external LMS platforms.Strong understanding of project management principles, with experience coordinating multiple stakeholders across teams.Ability to prioritize and manage training content updates in alignment with product releases.Technical aptitude with an ability to troubleshoot training system issues (authentication, payments, access control, etc.).Strong collaboration skills, with experience working across Product, IT, Sales, Marketing, and Enablement teams.Proactive mindset, with a focus on streamlining processes and driving efficiencies.Experience delivering technical or product training sessions is a plus.Familiarity with generative AI tools for content creation and certification development is a plus.
