Dutch Speaking Client Support Specialist - Remote In Greece

Job Description

Mercier Consultancy is excited to offer a position for a Dutch Speaking Client Support Specialist, allowing you to work remotely from Greece. In this vital role, you will provide exceptional support to our Dutch-speaking clients, ensuring their inquiries and issues are addressed promptly and effectively. Your linguistic skills and customer-focused approach will enable you to create positive experiences for our clients while helping them navigate our services. If you are passionate about customer service and enjoy working in a flexible environment, we would love to hear from you!

Responsibilities

• Handle client inquiries via phone, email, and chat in Dutch, providing solutions and support.
• Assist clients with troubleshooting, account management, and service-related questions.
• Collaborate with internal teams to resolve complex issues and improve client satisfaction.
• Document and maintain accurate records of client interactions and feedback.
• Identify client needs and offer tailored solutions to enhance their experience.
• Stay updated on product offerings and changes to provide accurate information to clients.
• Participate in training and professional development activities to improve service delivery.

Requirements

• Fluency in Dutch and English, both written and spoken, is mandatory.
• Previous experience in client support, customer service, or a related field is preferred.
• Strong communication skills with an emphasis on active listening and empathy.
• Ability to work independently and manage time effectively in a remote setting.
• Problem-solving skills and a proactive approach to addressing client needs.
• Comfortable using various software tools and platforms related to customer support.
• Willingness to work flexible hours as needed to accommodate client schedules.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...