Customer Care Specialist I

Job Description

Vericast is the financial institution (FI) performance partner. We help banks and credit unions drive growth, improve efficiency, increase engagement and navigate change through the power of data, technology and people. Our advanced analytics, data-driven insights and integrated solution set enable better execution with agility, precision and scale. That’s why thousands of financial institutions look to Vericast and our 150 years of financial services expertise to help them achieve more.. For more information, visit http://www.vericast.com or follow Vericast on LinkedIn.

BASE PAY: $15.00 - $16.50/hr depending on experience

Are you passionate about helping people and solving problems? Join our team as a Customer Service Representative, where you'll be the friendly voice assisting customers via phone, email, or chat. You'll handle inquiries, process orders, and offer solutions that make a difference!

What You’ll Do:

• Be the first point of contact for customers, providing top-notch assistance with orders, inquiries, and requests.
• Identify customer needs and recommend the right products, services, or solutions.
• Process orders, manage changes, and handle cancellations with efficiency and care.
• Ensure customer information remains secure and confidential.
• Educate customers about our products and services, offering support and guidance.
• Accurately enter data and maintain detailed records of customer interactions.
• Make outbound calls as needed to support business goals.
• Escalate complex issues to supervisors while ensuring every customer receives excellent service.
• Contribute to team success and maintain a professional, positive work environment.

What You Bring:

• A high school diploma or GED.
• 0-2 years of experience (customer service, retail, or banking experience is a plus!).
• Strong multitasking skills and attention to detail.
• Excellent communication and interpersonal abilities.
• Basic computer proficiency and a willingness to learn.
• A customer-first attitude and a problem-solving mindset.

This role is perfect for someone who enjoys connecting with people, thrives in a team environment, and is eager to grow. If you're ready to make an impact, apply today!

The ultimate compensation offered for the position will depend upon several factors such as skill level, cost of living, experience, and responsibilities.

At Vericast, we don’t just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our clients, and our community. As an Equal Opportunity employer, Vericast considers applicants for all positions without regard to race, color, creed, religion, national origin or ancestry, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other classifications protected by law. Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our Talent Acquisition team at talentacquisition@vericast.com. EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.