Full Stack Engineer (ClientOps)

Job Description

The Role: Client Ops Engineer

We're seeking a Client Ops Engineer to manage client operations and streamline processes, working closely as part of our client success team. You will be pivotal in troubleshooting, optimizing workflows, and ensuring client satisfaction.

Who You'll Work With

As the Client Ops Engineer, you'll have access to state-of-the-art AI tools and training resources. You'll collaborate with:

• Client Success Managers: Ensuring client needs are met promptly and efficiently.
• AI Specialists: Integrating AI tools with client operations for optimal results.
• Operations Team: Refining internal processes and workflows for improved service delivery.

Day-to-Day Expectations

Here's how you can expect to spend your time each week:

50% – Client Operations: Manage and streamline client operations, ensuring efficiency.
20% – Technical Support: Provide technical support and troubleshooting for clients.
15% – Process Optimization: Identify areas for process improvement and implement solutions.
10% – Collaboration: Work with team members to align operational strategies.
5% – Reporting: Prepare reports on client performance metrics and operational effectiveness.

Requirements

Key Responsibilities & Skills Needed

• Technical Proficiency: Strong understanding of AI tools and ability to integrate them with client systems.
• Problem-Solving Skills: Ability to troubleshoot and resolve client issues efficiently.
• Client Management: Experience managing client relationships and ensuring high satisfaction levels.
• Communication Skills: Excellent communication skills for effectively liaising with team members and clients.

Nice to Haves

• AI Tool Experience: Familiarity with automated content generation or prompt engineering.
• Industry Certifications: Certifications or degrees in tech-related fields.
• Multilingual Skills: Proficiency in additional languages for broader client support.

Benefits

• Competitive Compensation: Salary plus stock options at fast growing startup.

• Remote Flexibility: Work from wherever you’re most productive (location does not impact compensation).
• Ample Time Off: Unlimited vacation policy, with a recommended minimum of 15 days.
• Impactful Work: Join a team transforming how businesses leverage AI for growth.
• Less Meetings, More Async Work: Autonomy and asynchronous collaboration are prioritized.

Work Visa: Applicants must have legal authorization to work in the country of residence. We are not able to provide employment visa sponsorship at this time.