B2B Technical Support Engineer

Job Description

Overview:
Are you ready to be the hero of B2B clients need? Looking for a dynamic Technical Support Engineer to empower ENTERPRICE users, ensuring they maximize the value of the cutting-edge data and APIs. This role is a perfect blend of technical expertise, problem-solving, and customer interaction, where you'll tackle challenges head-on and help our enterprise clients succeed.

As a Technical Support Engineer, you will:

• Be the Expert: Master technology and become proficient in writing Lucene data queries.
• Troubleshoot Like a Pro: Diagnose technical issues, debug API requests, and deliver fast, effective solutions.
• Collaborate & Innovate: Partner with engineering and product teams to resolve complex challenges and improve processes.
• Empower Customers: Provide clear guidance through documentation, best practices, and hands-on support.
• Continuously Improve: Identify patterns in customer requests to help shape better solutions and enhance user experience.
• Build Relationships: Establish trust and sustainable relationships with customers through open communication.

We’re looking for someone who is:

• Experienced in technical support (beyond Help Desk roles), passionate about understanding how things work and solving technical puzzles.
• Able to understand technical language and communicate effectively with developers. Skilled in APIs, JSON, HTTP requests, and debugging tools.
• Experienced working with B2B customers, especially enterprise-level clients. Enjoys helping people and explaining complex concepts clearly.
• Strong Communicator: Fluent in English with excellent interpersonal skills.
• Familiar with ticketing systems like Jira or Monday.com.
• Attentive to detailі, has strong prioritization skills, and uses a methodical approach.
• Thrives in a fast-paced environment and takes initiative.

Bonus Points:
Your application will stand out if you have:

• Experience with Python, Postman, or SQL.
• Familiarity with platforms like Zendesk or HubSpot.
• Background in SaaS, cybersecurity, or data-focused industries.
• Previous roles in tech support or customer success.

Why Join the team?
You’ll be part of a team that values innovation, collaboration, and customer success. If you’re passionate about technology and love solving complex challenges while building meaningful relationships with clients—this is your chance to shine!