Job Description
The Role
As a member of our product team you will nurture and grow how our product enables emergency managers and wildland firefighters to protect lives, communities, and our forests. We support customers across multiple industries (utilities, forestry, renewables, etc) that face an ever-increasing risk of wildfire and a growing Wildland Urban Interface.
Pano’s product is not solely limited to a SaaS platform for its customers and end users. It incorporates hardware installation, calibration, and maintenance; AI-driven wildfire detection, paired with validation against external data sets; human-in-the-loop confirmation and pinpointing for incidents; white-glove customer engagement and information augmentation; and much more.
As a Product Manager on the Detection Services team, you lead both product strategy and execution across these capabilities to ensure our product delivers clear value to our users and supports our mission. You also develop empathy for your customers so you can optimally translate those opportunities into well-defined problems that your partners can seek solutions for. As a champion for your product domain you are the voice of the customer both external and internal, driving transformation in your product, services and the organization.
What you’ll do
Define and manage the entire product lifecycle from concept and definition through development, detailed product specifications, and launch. Lead multiple disciplinary programs to deliver new features, services, and procedures that increase the overall value of Pano’s products and services.Establish metrics for each function that delivers a service, revise standard operation procedures (SOPs), and deliver software features to help the function succeed.Influence the product line strategy and roadmap, including long-term vision, user segment insights, technical innovation, market trends, and operational performance.Be the voice of the customer both internally and externally, curating product definitions and communicating requirements from our customers. Evangelizing Pano operational practices and services, internally and externally including white papers, marketing slides, and data analysis.Organize and lead cross-functional teams such as design, engineering, operations, customer success, and the Pano Intelligence Center to drive product outcomes.What you’ll bring
5-7 years of experience in product management and technical program management.BS/BA Degree in a technology-related field or equivalent experience.A track record of shipping successful products.You’ve led complex multidisciplinary programs & improved manual procedures.The technical chops to learn new tools, technologies, and concepts to work collaboratively together with engineering and customers.Self-motivated with an ability to work fast and prioritize different tasks that are sometimes ambiguous.Humility, empathy, and open-mindedness - no egos.Nice to have
Experience working in an early-stage startup (<100 engineers).Experience defining and leading the implementation for a product that combines software, services, and manual operation procedures.Experience building AI products, complex UX workflows, or hardware product management.A passion for climate change adaptation and/or firefighting.
