Job Description
ABOUT THE ROLE
Second Front Systems (2F) is seeking an ambitious Customer Support Engineer to join our mission-driven team. We are a dynamic, fast-growing entrepreneurial company at the intersection of cutting-edge technology and national security, committed to delivering transformative solutions that empower our nation’s defenders. This is an opportunity to play a pivotal role in shaping the future of a company that is redefining the way software is delivered and secured in the defense sector.
At 2F, we thrive on innovation and purpose, combining a startup’s agility with a clear mission to support national security. You will be at the forefront of driving the financial strategy behind the deployment and scaling of our revolutionary Game Warden platform—an industry-leading tool that is accelerating the secure adoption of mission-critical SaaS solutions for the U.S. government. If you’re ready to contribute to a team that values ingenuity, collaboration, and impact, we want to hear from you.
Note: This position requires U.S. citizenship.
What You’ll Do
Provide exceptional technical support to our customers through ticketing systems and chat tools.Troubleshoot customer issues with our products and services, leveraging your knowledge of DevOps principles and practices.Collaborate with internal teams (engineering, security, and product) to diagnose and resolve complex technical problems.Document technical solutions and processes to ensure knowledge sharing and continuous improvement.Identify and escalate critical issues to the appropriate teams in a timely manner.Proactively research and stay up-to-date on the latest industry trends and technologies.Contribute to the development and improvement of our customer support knowledge base.Maintain a positive and professional demeanor while providing excellent customer service.Skills You’ll Bring to Our Team
Minimum two years of experience in customer support engineering or technical role.Proven experience troubleshooting and resolving complex technical issues with Kubernetes, Docker, Helm, and cloud platforms like AWS, Azure, and GCP.Strong understanding of DevOps principles and practices, including automation, configuration management, and continuous integration/continuous delivery (CI/CD).Excellent communication, interpersonal, and problem-solving skills.Experience working with AWS, Kubernetes, Docker, Helm, Azure, GCP and supporting SAAS applications with complex deployment models.Ability to work independently and as part of a team. Strong analytical and critical thinking skills.Proficiency in a variety of technical tools and software (e.g., ticketing systems, knowledge base platforms, collaboration tools.)A passion for technology and a desire to learn and grow.Preferred Qualifications
Bachelor’s Degree in Computer Science or related field.Ability to communicate, present, and influence credibility and effectively at all levels of the organization.Experience working in a startup environment, demonstrating skills in prioritizing tasks, wearing multiple hats, and working collaboratively in a cross-functional team.Ability to adopt, create, and iterate on changing procedures in near-real timeKnowledge of DevSecOps tools and practices.Ability to obtain DoD 8570 certification.Success at 2F Looks Like:
Viewing obstacles as opportunities for growth.Having a bias toward action and tangible, measurable results.Striving to be both compassionate and direct with your feedback.Being team-oriented and inclusive with your actions.
