Customer Service Consultant

Job Description

Rentokil Initial has an exciting opportunity for an organised customer service consultant person to use their well-developed administrative skills to assist the team based in Kununurra on a full-time basis working remotely.

The key responsibility of this position is to provide full administrative support including:

• First point of customer contact for general enquiries - via phone and website
• Answering and directing incoming calls in a friendly and professional manner
• Assisting with the compilation and generation of regular reports
• Providing support to all clients
• Ensure tasks are processed in an accurate and timely manner
• Responsible for keeping inventory of internal and external office supplies replenished
• Drawing up contracts for services offered
• Processing purchase orders
• Planning and booking technician jobs for smooth client service
• Processing enquiries efficiently and pro-actively resolving client issues
• Supporting the Customer Services, Sales and Services team and Operations Team to achieve targets and deliverables

The ideal candidate will possess:

• Valid Australian working rights and residing in Australia (essential)
• Previous administrative experience (essential)
• Availability to work full-time (essential)
• Strong communication and Customer Service skills (written and verbal)
• Adhere to business procedures
• Ability to effectively communicate with all levels of the business and clientele
• Ability to work independently and within a team environment
• Tech-savvy with the ability to navigate across multiple databases
• High attention to detail and excellent organisational skills
• Data entry accuracy
• Ability to maintain confidentiality
• Ability to work under pressure and multi-task
• Complaint handling and conflict resolution skills 

Employee Testimonials

“The onboarding and training I’ve received has been amazing.” At Rentokil Initial, there’s a real focus on teamwork, collaboration, support and communication.”

Renay Fagan

Customer Service Consultant

“There are lots of incentives, rewards and bonuses available at Rentokil Initial.”

Carly Shreeve

Local Service Manager

“Even though I can do my role at home, I choose to come into the office to spend time with my colleagues.” “It’s easy to have work-life balance working with Rentokil Initial.”

Michael Stone

Sales Consultant

If you are a team player with strong administration skills and are looking to make the move to a global organization with plenty of scope for growth and contribution to a multi-faceted organization APPLY TODAY

ABOUT THE COMPANY

Rentokil Initial provides services that protect people and enhance lives including pest control, plants, and washroom hygiene. Two million customers rely on us to do the job, quickly and effectively, our customers range from multinationals to local restaurants, schools, and individual homeowners.