Eleks

Middle Application Support Engineer (L2), #39843

Job Description

ELEKS Customer Support Office is looking for a Middle Application Support Engineer (L2) in Kyiv, Lviv, Ternopil, Ivano-Frankivsk and remote.

ABOUT PROJECT
A Swiss company specializing in commodity trading. We assist the customer with various applications that support their business, including supply chain management and risk management solutions. While our primary service is support, we also handle development projects. The support team consists of five engineers managing approximately ten applications.


REQUIREMENTS
  • 2+ years of experience  
  • Experience as a L2 application support analyst    
  • Problem (L2) resolution                                                             
  • Knowledge of MS SQL
  • Understanding business logic of apps    
  • Experience in communications with customer or support work
  • Upper-Intermediate English (written and spoken)

    • RESPONSIBILITY
  • Dealing with registered and escalated complex tickets
  • Investigate and reproduce customer issues
  • Proactively install, configure and monitor various IT systems
  • Document all resolutions through the support desk system, produce and maintain the documentation and templates on IT processes
  • Provide daily maintenance: backup and restore, new version deployment and roll back, periodic system cleanup, OS and components upgrade, security patching etc
  • Take ownership to resolve customer requests in accordance with SLAs and incident management protocols

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