Account Manager (Ecommerce Company)

Job Description

Role: Account Manager
Work Arrangement: Fully remote
Job Type: Independent Contractor, Full-time
Work Schedule: Flexible, with core hours to align with business needs

About Pearl Talent:

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Why Work with Us?

We mean what we say that we're building a different recruiting company here. We only work with exceptional founders from the US and EU who care about the long-term success of their team members. We also provide you with attainable 3, 6, 9, 12 month, and beyond retention bonuses in addition to community oriented opportunities like an annual retreat.

About the Company:
This company is a results-driven, fast-paced eCommerce agency specializing in Amazon brand management. With a focus on scaling brands, optimizing listings, and maximizing revenue, the company combines data-driven strategies with industry expertise to help clients succeed in the highly competitive Amazon marketplace. Our team thrives on innovation, collaboration, and a deep commitment to delivering measurable results.

Requirements

Key Responsibilities:

• Serve as the primary point of contact for clients, ensuring clear and effective communication.
• Manage and resolve account-related issues, working proactively to prevent escalations.
• Maintain account health by monitoring key performance indicators and ensuring compliance with Amazon policies.
• Coordinate with internal teams to support client needs, including logistics, inventory, and general operations.
• Handle day-to-day account administration, ensuring all tasks are completed efficiently and accurately.
• Provide periodic reports and insights to clients on account performance and potential improvements.
• Identify opportunities to enhance client satisfaction and maintain long-term relationships.

Requirements:

• 3+ years of experience in account management, customer success, or client-facing roles.
• Strong communication skills with the ability to manage client relationships effectively.
• Proven ability to problem-solve and handle account challenges with a proactive mindset.
• Highly organized and detail-oriented, capable of managing multiple client accounts simultaneously.
• Experience working in a fast-paced environment with shifting priorities.
• Ability to work independently while collaborating with remote teams.
• 90-day probation period.

Nice to Have:

• Experience managing Amazon Seller Central accounts or working in an eCommerce-related field.
• Background in eCommerce agencies or Amazon-focused consulting.
• Understanding of basic Amazon policies and account health maintenance.
• Familiarity with reporting tools and performance tracking.
• Prior experience in a consumer products or retail environment.

Benefits

• Remote Work: Fully remote—work from anywhere
• Generous PTO: 10 days PTO per year, plus public holidays and sick leave
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world
• Work-Life Balance: Balanced schedules that support a healthy work-life balance.