Job Description
At Included Health, we are redefining how people navigate healthcare by applying AI to solve real-world challenges. From building conversational agents powered by LLMs to creating predictive systems that support better health outcomes, we’re on the forefront of using AI to make healthcare more accessible, efficient, and personalized.
We’re currently focused on scaling our AI-driven chatbot applications, improving their accuracy and reliability, and expanding their ability to address complex member needs. This role offers the chance to work on impactful, technically challenging problems that directly improve the healthcare experience for millions.
Duties and Responsibilities:
Lead the planning and execution of AI solutions that simplify healthcare navigation.Influence cross-functional teams and roadmaps through technical expertise and value assessment.Ensure AI products, including LLM-based agents, are accurate, scalable, and impactful in real-world applications.Apply strong product thinking to align AI solutions with user needs, business goals, and the overall vision.Mentor team members to maximize their impact.Champion best practices in data science and drive the adoption of emerging architectures.Qualifications:
Proven experience delivering impactful AI products, particularly in LLM-driven applications.Solid background in machine learning principles, including evaluation best practices.Proficient in Python, with experience writing production-level code that integrates with backend services (e.g., APIs, microservices).Familiarity with emerging LLM architectures and technologies, and the ability to align them with product goals.Comfortable with deploying, maintaining, and monitoring machine learning models in production environments.Strong analytical and problem-solving skills.Effective communicator with experience working in cross-functional teams.Physical/Cognitive Requirements:
Prompt and regular attendance at assigned work location.Ability to work shifts of at least 8 hours, 5 days per week.Ability to thrive in a fast-paced, high-intensity work environment.Ability to remain seated in a stationary position for prolonged periods.Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment.No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required.Ability to interact with leadership, employees, and members in an appropriate manner.
